Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Saranya Sasidharan Nair

Thunder Bay,ON

Summary

Dedicated Administrative and Customer Service Professional with over five years of experience in office administration, customer support, and operational coordination. Adept at handling inquiries, managing records, and ensuring smooth workflow in fast-paced environments. Known for strong communication skills, problem-solving abilities, and a proactive approach to customer satisfaction. Proficient in Microsoft Office Suite, SharePoint, and database management systems.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Admin File Clerk

Safeway Canada
Thunder Bay, Ontario
04.2024 - Current
  • Managed data entry for pricing updates, ensuring accuracy and compliance with company policies
  • Responds to telephone and in-person inquiries, providing professional customer support and directing concerns to appropriate staff
  • Assists in processing and organizing purchase requisitions, invoices, and documentation for office supplies and inventory
  • Supports payroll processing by maintaining accurate records of employee hours and attendance
  • Manage incoming calls and emails, providing professional and courteous customer assistance
  • Assists in maintaining records of store transactions, ensuring compliance with company policies
  • Performs records management activities, including manual and digital filing, and retrieves archived documents when required
  • Assists with scheduling and documentation for specialized store operations and service requests
  • Compiles and maintains data related to sales, inventory, and operational reports

Person in charge/ Office Supervisor

Safeway Canada
Thunder Bay, Ontario
10.2022 - 03.2024
  • Supervised front-end operations, ensuring excellent customer service and seamless daily operations
  • Managed employee schedules, trained staff, and provided leadership to enhance productivity
  • Oversaw store merchandising, inventory management, and cycle counts to optimize stock levels
  • Processed customer inquiries, transactions, and complaints, ensuring timely resolution
  • Handled cash management, monitored registers, and assisted with end-of-day balancing
  • Coordinated store signage updates, promotions, and in-store events to enhance customer engagement

Administrative Assistance

BYBLOS Banking Services Consultants
Bahrain
11.2017 - 06.2019
  • Provided administrative support, including appointment scheduling, document management, and record-keeping
  • Assisted in coordinating meetings, preparing minutes, and following up on action items
  • Maintained electronic and physical filing systems for easy document retrieval
  • Arranged travel accommodation, including flights, hotels, and transportation for staff
  • Assisted with event planning, including venue coordination and logistics

Education

Diploma in Information Communication Technology (ICT) Solutions for Business -

Confederation College
05.2024

Master of Computer Application (MCA) -

Saintgits College of Engineering
12.2014

Skills

  • Customer Service & Support
  • Administrative Assistance
  • Data Management
  • Retail Operations
  • Sales & Transaction Processing
  • Financial Support
  • Event Coordination
  • Technical Proficiency

Certification

  • Ontario Health and Safety Certifications
  • Standard First Aid (AED) and CPR Level C
  • Smart Serve
  • Valid Ontario Driver's License

References

Available upon request.

Timeline

Admin File Clerk

Safeway Canada
04.2024 - Current

Person in charge/ Office Supervisor

Safeway Canada
10.2022 - 03.2024

Administrative Assistance

BYBLOS Banking Services Consultants
11.2017 - 06.2019

Diploma in Information Communication Technology (ICT) Solutions for Business -

Confederation College

Master of Computer Application (MCA) -

Saintgits College of Engineering

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Saranya Sasidharan Nair