Summary
Overview
Work History
Education
Skills
Certification
Domainexpertise
Accomplishments
References
Timeline
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SARANYA SAKTHI

SARANYA SAKTHI

Toronto,Canada

Summary

Dedicated IT professional with over 6 years of experience in the software industry, specializing in QA and IT Service Management. Demonstrated success in enhancing operational efficiency and delivering exceptional customer support. Known for strong communication skills and a results-driven approach, consistently achieving organizational goals while fostering a collaborative team environment. Committed to continuous learning and leveraging expertise to drive sustainable growth.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Test Engineer

Numpy Ninja Inc
10.2023 - Current
  • Working Full-time as a Test Engineer with Numpy Ninja Inc as a volunteer
  • Developing Automation framework from scratch using cucumber BDD to ease the overhead of Manual Regression testing
  • Built and implemented robust test automation frameworks using selenium, facilitating reusable and maintainable test scripts
  • Implemented data driven testing through test data generation mechanism to replicate production data in order to improve quality and stability of the
  • Identified, documented, and tracked defects using tools like JIRA, collaborating with development teams to resolve issues promptly
  • Followed the Git collaboration, Integrated automated tests into Jenkins, enabling continuous integration and timely feedback on code changes
  • Participate in code review/approval of user stories with more Unit Testing
  • Active involvement in all Testing phases of Agile Scrum Life Cycle, Retrospectives and Sprint planning meetings

Technical Analyst

WSIB - Canada
  • Company Overview: The Workplace Safety and Insurance Board was undergoing a data transformation by moving the existing accounts from legacy claims management system to guidewire insurance suite
  • Performed Bulk Data Loads execution in production to support time critical delivery
  • Worked in data migration testing, ETL Strategies and load optimization techniques using SQL in guidewire insurance suite
  • Scheduled multiple Data Load executions for multiple iteration to track reliable throughputs of policy data conversions
  • Expertise in end to end Agile process, deployments, monitoring server logs, tracking conversion status and report generation
  • Part of Onsite team, scrum meeting to update daily status and action items
  • Validated with onsite SMEs on data mapping, defects and reconciliation
  • The Workplace Safety and Insurance Board was undergoing a data transformation by moving the existing accounts from legacy claims management system to guidewire insurance suite

Technical Support Specialist

Pfizer Inc, HCL Technologies
  • Company Overview: Pfizer is an American multinational pharmaceutical corporation who uses an EAMS application database
  • Implemented ITIL-based processes for Incident, Problem, and Change Management, leading to a 25% reduction in incident resolution times
  • Maintained service level agreements (SLAs) for critical IT services
  • Facilitated Change Management process, including risk assessment and approval workflows for production system changes
  • Conducted regular reviews and audits of Configuration Management Database (CMDB) to ensure accuracy
  • Conducted root cause analysis for recurring issues, leading to the development of a proactive problem management approach
  • Trained cross-functional teams on ITSM processes, improving service delivery consistency and reducing miscommunication
  • Pfizer is an American multinational pharmaceutical corporation who uses an EAMS application database

Application Support Engineer

UTi Worldwide Inc, HCL Tech
  • Company Overview: UTi has a wide range of global integrated logistics to a customer
  • Empower Application that operates supply chain primarily covers various business functions like Tracking, Imports, Exports, Accounts, Analysis, Profile, and Customs
  • Developed web forms, MVC patterns and stored procedures to retrieve shipment data, automating shipment records, creating PO
  • Key player in Requirements Gathering, Analysis, Estimation preparation, FS(Functional specifications), TS (Technical Specifications) Preparation, Application development and daily support operations, Incident Management, Defect fixing
  • Designing and identifying business logic components, Handling database and query formation, Development, UAT Support
  • Handled deployment activity, server maintenance and outage, contributed on major application issues, Legacy bugs and enhancements, worked in Defect analysis
  • UTi has a wide range of global integrated logistics to a customer

Education

Bachelor of Electrical and Electronics Engineering -

ANNA UNIVERSITY
Chennai

Skills

  • CORE JAVA
  • SQL, PL/SQL
  • SQL SERVER 2005/2008
  • WINSCP, PUTTY
  • GIT, JIRA
  • PERFORCE, JENKINS, SVN
  • MS EXCEL, NAGIOS
  • Domain Expertise in Logistics, Insurance, HealthCare
  • Customer focused Support
  • Functional Testing
  • Technical communication skills
  • Regression Testing
  • Application Deployment
  • Agile and Waterfall Methodologies
  • ITSM Ticket Management
  • Report Generation and Insights
  • Bug Fixing
  • Defect Analysis

Certification

  • JAVA SUN CERTIFICATION 1.6
  • ITIL Certification

Domainexpertise

  • Logistics
  • Insurance Policies
  • Healthcare

Accomplishments

Won many Hackathon Awards within Organization for building efficient Test Frameworks,

Won DAA award for Quality Audit in Service Management and Support

References

References available upon request.

Timeline

Test Engineer

Numpy Ninja Inc
10.2023 - Current

Technical Analyst

WSIB - Canada

Technical Support Specialist

Pfizer Inc, HCL Technologies

Application Support Engineer

UTi Worldwide Inc, HCL Tech

Bachelor of Electrical and Electronics Engineering -

ANNA UNIVERSITY
SARANYA SAKTHI