Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saranya Arumugam

Lower Sackville,NS

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure the Informatica Production Support Lead position. Ready to help the team achieve company goals. Flexible SQL Developer adapts to fulfill diverse customer requests within strict budgetary and time constraints. Proficient at data architecture design, emerging data warehouse concepts and new SQL development techniques. Takes responsibility for data integrity from acquisition through processing and into final validation.

Overview

7
7
years of professional experience

Work History

ETL Informatica Support Lead

Cognizant Technology Solutions, CTS
07.2020 - 03.2023
  • Developed and maintained relationships with key clients, ensuring long-term customer loyalty.
  • Improved customer satisfaction by addressing and resolving support issues promptly.
  • Designed training materials to improve the skills and knowledge of the support team, enhancing overall productivity.
  • Experience in support of Informatica PowerCenter and Informatica IICS.
  • Well experienced in L1,L2 and L3 Support Processes like monitoring all monthly, weekly and daily production jobs and providing job completion status to clients and the reporting team.
  • Worked on monitoring long-running jobs daily and analyzing the root cause of same and proving temporary as well as permanent fixes.
  • Worked on the performance tuning in Informatica using the partitions, push-down optimization etc. and improved the performance of the workflows.
  • Make sure to schedule the ad-hoc and newly enhanced jobs. Assisting in troubleshooting the issue from a production standpoint.
  • Providing temporary and permanent fixes for critical production issues. Will take necessary action with the production support team and provide the proper updates to development teams regarding the status of jobs.
  • Will maintain the KEDB document for all the recurring issues and will maintain all the support material documents in our SharePoint.
  • Worked on the Change Request and Problem Management, once any enhancements were done and got approval from my clients.
  • Assisted the Informatica administration work while the server was down during production hours.
  • Worked on rotational shift and weekend shift to support our team to run the process smoothly.
  • Accepted the incidents, change requests and new enhancements promptly and will provide the necessary within SLA.
  • Analyzed data to identify root causes of problems and recommended corrective actions.

ETL INformatica Support Associate

Cognizant Technology Solutions, CTS
01.2016 - 07.2020
  • Reduced downtime with proactive monitoring, troubleshooting, and maintenance of production systems.
  • Collaborated with cross-functional teams to develop strategies for improving overall production performance.
  • Identified root causes of recurring problems to implement effective solutions.
  • Directed data transformations and transitions using Informatica.
  • Worked on code development, code change as per requirements, test thoroughly the enhancement in code, and Project deployment. Also performed maintenance tasks for production codes.
  • Designed integration tools to combine data from multiple, varied data sources such as RDBMS, SQL, ORACLE, Flatfile Salesforce, big data etc.
  • Worked on Rotational Shifts and Weekends shifts as needed for smooth support.
  • Accepted the Incidents, Tasks on a timely manner and resolved within SLA.

Education

Bachelor of Engineering - Electronics And Communication

Velammal College of Engineering And Technology
Madurai, India
05.2015

Skills

  • Incident Management
  • Escalation Handling
  • Teamwork and Collaboration
  • Problem-Solving
  • Debugging
  • Control-M / Autosys
  • Oncall Support
  • SLA Management
  • Change and Problem Management
  • Job Monitoring
  • Scheduling Adhoc Jobs
  • Data backtracking

Languages

English
Professional Working

Timeline

ETL Informatica Support Lead

Cognizant Technology Solutions, CTS
07.2020 - 03.2023

ETL INformatica Support Associate

Cognizant Technology Solutions, CTS
01.2016 - 07.2020

Bachelor of Engineering - Electronics And Communication

Velammal College of Engineering And Technology

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Saranya Arumugam