Saransh Budhiraja
Oshawa,ON
Summary
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Associate
Amazon
09.2023 - Current
- Supporting operations to process packages efficiently.
- Managed inventory tasks, maintaining detailed records to facilitate team access to materials.
Team Support
BT Group
05.2023 - 07.2023
- Ensuring time sensitive resolutions, managing team.
- Assisting with billing queries, escalation handling.
- Prioritized tasks to handle high-volume inquiries, achieving a 90%+ resolution rate.
- Client
Wealth Creation Maestro
Policy Bazaar
02.2023 - 04.2023
- Suggesting with clients with investment management.
- Communicating complex investment calculation and plans for future years.
- Client
Subject Matter Expert
Concentrix Daksh Services India ltd.
05.2021 - 02.2023
- Assisting team with time sensitive resolutions, monitoring team matrix.
- Collaborating with cross-functional teams, driving process improvements.
- Handling high priority escalations, ensuring compliance and quality.
- US Facebook Client
Associate
Fidelity Information Service
06.2019 - 01.2021
- Provided client support by addressing product and service inquiries.
- Coordinated escalations and tracked customer interactions, maintaining detailed records.
- Collaborated with teams to suggest alternate products, enhancing client satisfaction.
- UK Vodafone Client
Education
Undergrad - Business Administration
NIAGARA COLLEGE
04.2025
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MODERN PUBLIC SCHOOL
05.2019
Skills
- Client Communication and Relationship Management
- Risk and Escalation handling
- Team management and client communications
- MS Office and multi-tasking
- Customer service
- Time management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Associate
Amazon
09.2023 - Current
Team Support
BT Group
05.2023 - 07.2023
Wealth Creation Maestro
Policy Bazaar
02.2023 - 04.2023
Subject Matter Expert
Concentrix Daksh Services India ltd.
05.2021 - 02.2023
Associate
Fidelity Information Service
06.2019 - 01.2021
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MODERN PUBLIC SCHOOL
Undergrad - Business Administration
NIAGARA COLLEGE
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