Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Saran Lal

Oshawa,ON

Summary

Dedicated Business Accounting student providing skills to prioritize and multi-task in fast-paced working environment as well as financing office environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

Tim Hortons
Oshawa, Ontario
04.2023 - Current
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Maintained DT times as per the management's requirement.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Monitored employee performance and provided feedback for improvement.
  • Positioned skilled staff in key areas throughout shift to optimize productivity.

Assistant Manager

Tripathi Food Court
Kerala, India
08.2021 - 09.2022
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.

Education

Diploma - Business Accountancy

Durham College
Oshawa, ON
08-2024

Skills

  • Operations Support
  • Production Reporting
  • Customer Service Management
  • Equipment Troubleshooting
  • Staff Training and Development
  • Team Supervision
  • Problem-Solving
  • Quality Inspections

Certification

  • Quickbooks
  • MS Office Expert
  • Smart Serve
  • Food Handler

Timeline

Shift Leader

Tim Hortons
04.2023 - Current

Assistant Manager

Tripathi Food Court
08.2021 - 09.2022

Diploma - Business Accountancy

Durham College

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Saran Lal