SARAIEVA SVITLANA

• Conducted Research in different languages
• Managed CRM
• Provided customer service
• Participated in the International fairs

Improved communication with existing and potential clients by providing prompt and professional online customer support; increased customer satisfaction and productivity by up to 30%.

• Generated Marketing activities (Case study, online surveys)
• Reviewed export and certification procedures; international market entry strategy
• Managed communication with potential clients

Developed and completed the process of bringing a new product to the Italian market.

• Managed all administrative tasks of the project
• Maintained the office activity
• Organized international clients' visits
• Executed Project and expense reports
• Dealt with the onboarding process for new employees and welcome presentations
• Planned and produced the corporate events
• Supervised office and support staff

Performed HR digital transformation that became accessible for Recruiters and International customers; completed internal HR audits with no findings; implemented numerous procedures improving the administrative process of project communication.

• Handled all internal and external HR-related requests and inquiries
• Filled out timesheets, rotation plans, and visa documents; booked air tickets and training programs abroad.

Acted as the only point for expatriates by welcoming them and providing all necessary administrative support.

• Assisted in matching job seekers with employers
• Supported recruitment campaigns
• Performed background checks

Helped to decrease time on initial interviews when the knowledge of foreign languages to conduct an interview was an asset.