SARAI E. HERNANDEZ
Red Bluff
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Lead Clinic Clerk
Dignity Health
12.2020 - Current
- Answered high volume of telephone calls and directed callers to appropriate personnel.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing through IDX and Cerner
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed clerical duties and tasks for clinic administration.
Office Receptionist
Julios Satellite
11.2018 - 09.2020
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
Office Receptionist
Red Bluff Physical Therapy
07.2018 - 11.2018
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Clerk
Holiday Inn Express
05.2018 - 07.2018
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
RED BLUFF HIGH SCHOOL
Red Bluff, CA05.2017
Skills
- Skilled in bilingual communication
- Analytical problem-solving
- Customer relations
- Effective time management
- Effective multitasking
- Patient registration
- Clinical and administrative support
Timeline
Lead Clinic Clerk
Dignity Health
12.2020 - Current
Office Receptionist
Julios Satellite
11.2018 - 09.2020
Office Receptionist
Red Bluff Physical Therapy
07.2018 - 11.2018
Front Desk Clerk
Holiday Inn Express
05.2018 - 07.2018
High School Diploma -
RED BLUFF HIGH SCHOOL
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