Sarai Martinez
Santa Ana
Summary
Dynamic professional with a proven track record at Parking Company of America, excelling in customer service and operational efficiency. Recognized for training staff and enhancing satisfaction levels through effective conflict resolution. Adept in time management and data entry, consistently delivering results in fast-paced environments. Reliable and adaptable team player committed to excellence.
Overview
4
4
years of professional experience
Work History
Valet Attendant
Evolution parking and Guest Services
Capistrano Beach
08.2024 - Current
- Executed efficient valet services, ensuring professional interactions with customers.
- Managed vehicle organization and traffic flow effectively during peak hours.
- Maintained exceptional customer satisfaction levels through attentive service.
- Participated on annual inventory audits to verify stock counts.
Supervisor / Cashier
Parking company of america
Huntington Beach
08.2021 - 08.2025
- Promoted from cashier to supervisor due to reliability and performance.
- Managed daily operations, ensuring efficiency, and staff productivity.
- Trained new staff to uphold service standards and operational protocols.
- Resolved customer concerns promptly to enhance satisfaction levels.
- Identified opportunities for improving operational efficiency through process optimization initiatives.
- Assisted other departments when needed by providing additional support during busy periods.
Education
High school diploma -
Cabrillo Point Academy
Tustin, CA01.2021
Skills
- Customer service
- Communication skills
- Team collaboration
- Adaptability
- Time management
- Organizational skills
- Data entry
- Documentation expertise
- Conflict resolution
- Reliability and punctuality
Languages
Spanish
Native/ Bilingual
Affiliations
- Volunteered at food drives handling cashiering, cooking, cashiering, and guest interaction
- Provided childcare and household help( babysitting, cleaning service, car washing)
- Creative interests include baking, art, and basketball
Timeline
Valet Attendant
Evolution parking and Guest Services
08.2024 - Current
Supervisor / Cashier
Parking company of america
08.2021 - 08.2025
High school diploma -
Cabrillo Point Academy
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