Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Elpida Apostolopoulos

Toronto,ON

Summary

Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Operation Supervisor

Canada Post Corporation
10.2016 - Current
  • Implemented new operational procedures, resultingin an increase in process efficiency.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Implemented customer service standards that increased client satisfaction.
  • Trained new employees on proper job functions and company policies and procedures.
  • Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Developed strong relationships with customers through excellent customer service practices.
  • Directed employees on how to use equipment properly and safely.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Pharmacy Assistant

I.D.S White Cross Drugs
03.2014 - 12.2023
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Built and maintained productive relationships with employees.
  • Processed medical insurance claims to calculate copayments.
  • Performed filing, copying, faxing and other clerical tasks.
  • Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
  • Completed daily paperwork associated with filling prescriptions accurately.
  • Opened incoming supplies and stocked in correct locations.
  • Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
  • Greeted customers upon arrival at the pharmacy counter.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Provided guidance on the selection of over-the-counter medications and supplements.
  • Prepared medication labels with item name and quantity.
  • Scanned items and checked pricing on cash register for accuracy.
  • Helped pharmacy staff prepare medications and fill orders.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Counted and balanced cashier drawers.
  • Restocked shelves and prepared expired drugs for return.
  • Maintained inventory records by restocking shelves with pharmaceuticals.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Managed inventory levels of medications and supplies.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Greeted customers to determine wants or needs.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Organized and maintained patient profiles in the computer system.
  • Prepared labels for prescriptions and dispensed medications to patients.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.

Education

Bachelor of Science - Business Accountancy

La Purisima Iniversity of The Philippines
Philippines
03-2001

Skills

  • Performance monitoring
  • Safety oversight
  • Technology
  • Productivity management
  • Customer relationship development
  • Staff supervision

Timeline

Operation Supervisor

Canada Post Corporation
10.2016 - Current

Pharmacy Assistant

I.D.S White Cross Drugs
03.2014 - 12.2023

Bachelor of Science - Business Accountancy

La Purisima Iniversity of The Philippines

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Sarah Elpida Apostolopoulos