Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sarah Uma Fraser-Butters

Thornhill,ON

Summary

Encouraging individual and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

ASSISTANT MANAGER

ALDO
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality, and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Reviewed associates and company sales gross profit reports to assess company efficiency
  • Opened and closed store, monitored shift changes to uphold successful operations strategies and maximize business success
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Mentored team members to enhance professional development and accountability in workplace
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Train staff, and ensure all store policies and procedures are followed
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Merchandise sales floor including following specific visual merchandising plan
  • Shipping and Receiving
  • Created employee schedules to align coverage with forecasted demands
  • Maintained visually appealing and effective displays for entire store
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Developed strategy to increase sales and drive profits
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales

SHIFT LEAD

MINISO
12.2021 - 12.2022
  • Merchandise sales floor including putting out new items from shipment, making sections look more appealing
  • Receive and unpack shipment
  • Perform daily opening and closing procedures including counting cash float and making deposits
  • Manage and supervise groups with up to four people, delegating tasks and breaks
  • Ensure tasks were completed by giving constructive feedback
  • Train staff, and ensure all store policies and procedures are followed

COLLECTION AGENT

FINANCIAL DEBT RECOVERY
10.2021 - 03.2022
  • Maintained high volume of calls and met demands of busy and productive group
  • Negotiate payment terms and or methods using critical thinking and probing questions
  • Identified and contacted customers with overdue accounts to address payment status
  • Collected on delinquent accounts to reduce overdue balances
  • Developed strong relationships with customers to foster timely payments and account resolution
  • Used scripted conversation prompts to convey current account information and obtain payments
  • Verified compliance with relevant laws, regulations, and best practices related to customer account management
  • Listened to customers and negotiated solutions that met creditor and debtor needs
  • Maintained accurate records of customer accounts, payments, and payment plans
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions

SUPPLY TEACHER

DAYCARE, SHINING STARS CHILDCARE
12.2019 - 03.2020
  • Provided healthy, safe, and welcoming environment where children are regularly encouraged to learn and discover world around them through play and fun activities
  • Attended physical needs of all children
  • Assists teachers with successfully implementing curriculum by customizing approach based on individual child's unique needs, current capabilities, and learning capacities

ASSISTANT MANAGER

SOFTMOC
12.2018 - 12.2019
  • Merchandise sales floor
  • Received and unpacked shipment
  • Supervised and directed sales floor while ensuring excellence in customer service and resolving store-level problems
  • Encouraged and motivated staff to meet their everyday personal sales goal
  • Opened and closed store which consisted of; counting cash floats and making deposits by end of each night
  • Maintained visually appealing and effective displays for entire store
  • Communicated issues and merchandise needs to store manager
  • Assigned staff tasks to be completed throughout their shift, ensuring tasks were fulfilled by giving constructive feedback
  • Received payments by cash, credit cards, or debit cards.

CREW TRAINER

MCDONALD’S
04.2016 - 07.2018
  • Train new and current employees
  • Ensure all food safety rules are followed
  • Train current employees on new procedures or procedure changes
  • Ensure all food safety rules were followed
  • Operated drive-through window and sales register quickly and efficiently
  • Ensure high-quality customer service during high-volume fast-paced operations
  • Maintain a safe and clean workplace
  • Motivate crew members, and gave constructive feedback
  • Receive payments by cash, credit, or debit cards

Education

Diploma -

JEAN, Secondary School

Some College (No Degree) -

SENECA COLLEGE
Toronto, ON

Skills

  • Recruiting and Interviewing
  • Task Delegation
  • Cost Reduction
  • Employee Scheduling
  • Employee Performance Evaluations
  • Project Management Abilities
  • Product and Service Knowledge
  • Operations Management
  • Staff Management
  • Hiring and Training
  • Product Branding
  • Team Motivation
  • Negotiation

Accomplishments

  • Supervised team 10-15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with management in development of store projects.

Certification

Smart Serve

Timeline

ASSISTANT MANAGER

ALDO
06.2022 - Current

SHIFT LEAD

MINISO
12.2021 - 12.2022

COLLECTION AGENT

FINANCIAL DEBT RECOVERY
10.2021 - 03.2022

SUPPLY TEACHER

DAYCARE, SHINING STARS CHILDCARE
12.2019 - 03.2020

ASSISTANT MANAGER

SOFTMOC
12.2018 - 12.2019

CREW TRAINER

MCDONALD’S
04.2016 - 07.2018

Diploma -

JEAN, Secondary School

Some College (No Degree) -

SENECA COLLEGE
Sarah Uma Fraser-Butters