Sarah, Sau Wai Lee
Toronto,ON
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Offers strong administrative, relationship building and problem-solving abilities.
Hardworking and passionate job seeker with strong organizational skills eager to secure Service Appointment Coordinator position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Parts & Service Advisor
Concord Isuzu Trucks / Kwong's Truck Sales Inc.
2023.07 - 2024.06
- Accurately review and enter all customers appointments, inquiries and / or concerns into Isuzu/ Mitsubishi truck dealership scheduling system.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Handled inbound and outbound communication with customers through phone and email
Workshop Instructor
Caritas Rehabilitation Centre
2021.04 - 2023.02
- Promoted diversified vocational rehabilitation training and activities for people with disabilities and manage various production tasks
- Delivered clear and concise instructions during complex tasks, leading to increased proficiency among service users
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed scheduling logistics and coordinated resources for smooth workshop implementation, maximizing convenience for all parties involved.
Team Member Star
Pret A Manger
2019.01 - 2020.06
- Managed & maintained store inventory by ordering, receiving, and stocking
supplies as well as retail products. - Took Customer orders and conveyed them to other colleagues for
preparation, assisted crew during high volume orders.
Education
Bachelor of Arts - Art And Design in Education
The Hong Kong Polytechnic University
Hong Kong 09.2019
Associate of Science - Creative Digital Media Design
HONG KONG BAPTIST UNIVERSITY
Hong Kong 09.2015
Skills
- Computer Skills
- Automotive Industry Knowledge
- Service Scheduling
- Customer Service
- Teamwork and Collaboration
- Excellent Communication
- Friendly, Positive Attitude
- Multitasking and Organization
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Parts & Service Advisor
Concord Isuzu Trucks / Kwong's Truck Sales Inc.
2023.07 - 2024.06
Workshop Instructor
Caritas Rehabilitation Centre
2021.04 - 2023.02
Team Member Star
Pret A Manger
2019.01 - 2020.06
Bachelor of Arts - Art And Design in Education
The Hong Kong Polytechnic University
Associate of Science - Creative Digital Media Design
HONG KONG BAPTIST UNIVERSITY
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