Sarah Lynn Caines
Ottawa,ON
Summary
Dynamic and detail-oriented professional with extensive experience in customer service, excelling in customer relations and product knowledge. Proven ability to build strong client relationships and deliver exceptional service, achieving consistent positive feedback. A strong leader and adaptable learner, committed to enhancing team productivity and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hairstylist
Bruno Racine Salon
09.2023 - 01.2025
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Salon Ambassador
Bruno Racine Salon
01.2021 - 01.2025
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Built positive relationships with local business owners in Westboro, fostering collaboration and understanding between organization and community.
- Served as organization ambassador at various charity events, promoting mission and values.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
Receptionist
Bruno Racine Salon
10.2017 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Customer Service Representative
TD Bank Group
10.2014 - 08.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Shift Supervisor
Starbucks
10.2011 - 08.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Enforced company policies and regulations with employees.
Barista
Starbucks
10.2009 - 08.2011
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Bachelor's - Hairstylist
Algonquin College
Ottawa, ON06-2024
No Degree - Business Accounting
Algonquin College
Ottawa, ONNo Degree - Criminology
University of Ottawa
Ottawa, ONNo Degree - History
University of Ottawa
Ottawa, ONSkills
- Detail-orientated and organized
- Adaptable learner
- Effective multitasking skills
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Strong leader
- Team player
- Brand recognition
- Active listening
- Critical thinking
- Conflict resolution
Languages
English
Certification
- First Aid and CPR
- WHMIS
Interests
- Cycling
- Hiking
- Dragon boating
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Hairstylist
Bruno Racine Salon
09.2023 - 01.2025
Salon Ambassador
Bruno Racine Salon
01.2021 - 01.2025
Receptionist
Bruno Racine Salon
10.2017 - 01.2025
Customer Service Representative
TD Bank Group
10.2014 - 08.2018
Shift Supervisor
Starbucks
10.2011 - 08.2014
Barista
Starbucks
10.2009 - 08.2011
Bachelor's - Hairstylist
Algonquin College
No Degree - Business Accounting
Algonquin College
No Degree - Criminology
University of Ottawa
No Degree - History
University of Ottawa
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