SARAH LUTHGARDA FRANCISCO
Summary
Skilled Branch Administrator with relevant experience in streamlining office operations and managing staff performance. Strengths lie in strategic planning, problem-solving, and effective communication. Previous impact includes improved efficiency of administrative tasks and enhanced team productivity.
Overview
4
4
years of professional experience
Work History
Branch Administrator
Bluewave Energy Ltd- Sunoco LP
Fort St. John
10.2025 - Current
- Managed compliance documentation for drivers and third-party contractors, ensuring adherence to safety and operational regulations
- Maintained CORITY safety reports and inspection records to support regulatory compliance and safety standards
- Processed daily inventory transactions; assisted with weekly and monthly cycle counts to ensure accurate stock levels
- Enter and code purchase transactions in JDE, ensuring required approvals and documentation
- Prepare bank deposits and process account adjustments
- Support dispatch operations with scheduling and truck routing
- Respond to walk-in customers and incoming phone inquiries
- Updated Continuous Improvement Board data regularly to reflect current progress and initiatives
- Prepared reports and ordered office supplies.
Personal Support Worker
Private Client
Fort St. John
09.2025 - Current
- Delivered companionship and emotional support while assisting with daily living activities to enhance client comfort and independence
- Support overall client well-being while maintaining dignity and confidentiality
- Accompanied client to medical appointments and procedures to ensure access to necessary healthcare services
- Coordinate medication pick-ups from pharmacies and hospitals
- Promoted overall client well-being by maintaining dignity and confidentiality in all interactions
Front-Desk Support Worker
The Salvation Army
02.2025 - 11.2025
- Served as primary point of contact for tenants, staff, and visitors
- Responded to tenant inquiries, concerns, and complaints with professionalism and empathy
- Conducted wellness checks and provided comprehensive support to enhance tenant well-being
- Maintained detailed logbooks and incident reports to ensure accurate documentation and accountability
- Coordinated referrals with internal programs and external agencies to facilitate tenant access to necessary resources
- Performed security checks to ensure a safe and supportive environment
- Managed program phone lines and relayed messages accurately
- Handled tenant financial transactions related to room rentals
- Centre of Hope (Supportive Housing)
Property Administrator
Northview Apartment REIT
Fort St. John
07.2024 - 01.2025
- Managed front-office operations including calls, voicemails, and tenant inquiries
- Processed daily receipts, prepared bank deposits, and maintained financial records to support accurate financial reporting
- Generated invoices and entered tenant charges accurately into ledgers
- Prepared move-out statements, deposit accounting, and refund processing
- Created and managed purchase orders, work orders, and processed invoice payments to maintain accurate financial operations
- Served eviction notices and filed dispute resolution applications to ensure compliance with BC Rental Board regulations
- Coordinated occupancy confirmations and utility documentation
Daycare Assistant
Wiggles and Giggles Group Daycare
Fort St. John
04.2024 - 06.2024
- Assisted with daily care routines for infants and children
- Supported mealtimes, nap times, outdoor activities, and gym sessions
- Ensured a clean, safe, and sanitized environment
- Facilitated play activities that encouraged social interaction among children.
Residential Support Worker (Casual)
The Salvation Army Shelter
Fort St. John
05.2023 - 05.2024
- Facilitated residents' access to shelter services and fulfilled basic needs
- Ensured resident safety and adherence to shelter policies
- Supported laundry services and meal distribution
- Ensured cleanliness of common areas to promote a safe and welcoming environment
- Managed calls, electronic correspondence, and incident reporting
Social Services Assistant - Practicum
Northern Health
Fort St. John
01.2024 - 03.2024
- Conducted client interviews to identify social and financial challenges and determine appropriate support options
- Referred patients and families to social workers and community resources
- Responded to inquiries and connected clients to internal and external agencies
- Responded to inquiries and facilitated connections between clients and internal or external agencies for necessary resources
- Maintained accurate documentation in patient records to ensure compliance with policy and support effective service delivery
Pharmacy Assistant
Shoppers Drug Mart
Fort St. John
02.2023 - 10.2023
- Processed prescriptions following SOPs and ensuring privacy compliance
- Assisted customers with prescription pick-ups and OTC products
- Managed cash register, accurately handling payments and providing customer receipts
- Coordinated pharmacist consultations
- Managed cash register and handled payments accurately
Front Desk Assistant / Pharmacy Assistant
Fort St. John Pharmacy & Wellness Centre
Fort St. John
09.2022 - 01.2023
- Facilitated customer access to OTC medications, medical supplies, and refills
- Oversaw front-desk operations and processed payment transactions
- Assisted customers with OTC medications, medical supplies, and refills
- Coordinated prescription pick-ups and addressed phone inquiries
Education
Social Services Worker Diploma -
Northern Lights College
Fort St. John, BCBachelor of Science - Pharmacy
University of Santo Tomas
ManilaSkills
- Patient & Client Support
- Front-desk operations
- Scheduling & Coordination
- Medical documentation
- Confidential Records Management
- Records management
- Customer service
- Billing and payment solutions
- Billing processes
- Financial transaction processing
- Financial transaction management
- Purchase order processing
- Compliance documentation
- Data entry accuracy
- Time management
- Organizational skills
- Team coordination
- Multi-tasking
- Excellent communication skills
- Microsoft Office Suite
- Google Workspace
- Outlook scheduling
- Property management software
- Enterprise resource planning
- Survey management tools
- IT service management
- Financial statement analysis
- Stock control
- Flow coordination
- Expense management
- Administrative support
- Scheduling appointments
- Documentation
- Relationship management
- Attention to detail
- Team player
Timeline
Branch Administrator
Bluewave Energy Ltd- Sunoco LP
10.2025 - Current
Personal Support Worker
Private Client
09.2025 - Current
Front-Desk Support Worker
The Salvation Army
02.2025 - 11.2025
Property Administrator
Northview Apartment REIT
07.2024 - 01.2025
Daycare Assistant
Wiggles and Giggles Group Daycare
04.2024 - 06.2024
Social Services Assistant - Practicum
Northern Health
01.2024 - 03.2024
Residential Support Worker (Casual)
The Salvation Army Shelter
05.2023 - 05.2024
Pharmacy Assistant
Shoppers Drug Mart
02.2023 - 10.2023
Front Desk Assistant / Pharmacy Assistant
Fort St. John Pharmacy & Wellness Centre
09.2022 - 01.2023
Social Services Worker Diploma -
Northern Lights College
Bachelor of Science - Pharmacy
University of Santo Tomas