Sarah Luthgarda Francisco
Fort St. John
Summary
Dedicated healthcare professional with a proven track record of providing essential support in various healthcare settings. Utilizing strong organizational skills and compassionate care to enhance daily operations, excels in effectively communicating with team members and adapting to dynamic environments. Highly reliable team player adept at adapting to changing requirements and consistently delivering results. Skilled in patient care, organization, and effective communication, committed to making a positive impact in the healthcare field.
Overview
3
3
years of professional experience
Work History
Personal Healthcare Aide
Elizabeth Campbell
06.2025 - Current
- Assists with activities of daily living such as bathing, dressing, grooming, and toileting.
- Meal preparation and feeding assistance.
- Light housekeeping and laundry services.
- Assists with mobility and transfers.
- Offers caring companionship and emotional support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Frontdesk Worker- Residential Support Worker(On call)
The Salvation Army Centre of Hope-Supportive Housing
02.2025 - Current
- Acts as the main point of contact for all tenants
- Handles inquiries and complaints from tenants
- Conducts wellness checks where required
- Consistently demonstrates respect and empathy for all guests, staff and volunteers
- Maintains availability for personal, practical and moral support
- Answers the program department telephone and records/remits messages
- Liaises with referral sources and other external agencies as needed, provides referrals for tenants where required
- Ensures ongoing monitoring of policies
- Performs other assigned job-related duties as required to ensure a safe and secure environment
- Accurately records day-to-day happenings using appropriate methods
- Maintains logbooks and completes incident reports
- Performs internal and external security checks
- May handle finances relating to room rental, and receipting of same
- Accurately records day to day happenings
- Coordinates guest care relating to security issues
- Performs other assigned duties as required to ensure a safe and secured environment
Property Administrator
Northview Apartment REIT
07.2024 - 01.2025
- Answer phone calls and check for voicemails
- Return any outstanding calls from voicemail
- Create and close receipt batches for the day
- Deposit cheques to the bank at the end of each week
- Upload daily deposit print outs and file paper copies
- Generate invoices for corporate tenants and/or charge back to tenants
- Enter charges to tenant’s ledger such as: keys, repairs
- Prepare Move-out and deposit accounting
- Send refund cheques to residence when requested to be mailed; call any locals for pick-up
- Send move-out letters with Move Out statements and inspection reports to residence owing money
- Create and receive purchase orders
- Process invoice receipts for payment for completed work with valid invoice
- Create and close work orders
- Prepare and serve notices for complaints, eviction, unpaid rent, unpaid utilities, notice to enter and building notices
- File applications with dispute resolutions to the Rental Board in BC and serve notice packages to delinquent residents
- Confirm occupancy for utilities with head office for townhomes
Daycare Assistant
Wiggles and Giggles Group Daycare
04.2024 - 06.2024
- Outdoor time including park visits
- Assists during lunch and snacks time
- Play time – children and infants
- Nap time – children and infants
- Gym time – children and infants
- Cleaning and Sanitization
Residential Support Worker (B)
The Salvation Army Shelter
05.2023 - 05.2024
- Assists residents with basic needs (clothes, access to the shelter, water)
- Aids with locker access.
- Manages calls from outside correspondence and manages messages if needed.
- Sends electronic correspondence via email or fax (incident reports and/or end shift reports)
- Assists in scheduled laundry of sheets.
- Helps in the distribution of meals if necessary.
- Maintains the cleanliness of the hallways and dining hall, if needed.
- Casual
Social Services Assistant - Practicum
Northern Health, BC
01.2024 - 03.2024
- Refers patients/residents/clients and/or family to a Social Worker and/or other appropriate community resources as required.
- Interviews patients/residents/clients having financial and/or social difficulties, obtains additional information as required from a variety of sources such as family and nursing staff.
- Provides practical services to patients/residents/clients such as transportation, escort or appointment arrangement, completing registration forms for community activities and obtaining the necessary consent; supports and assists patients/residents/clients to identify additional needs.
- Responds to general inquiries, refers callers to internal and external resources such as health teams, physicians, community, and government agencies.
- Completes and maintains related records and reports such as checklists, housing applications and statistics.
- Documents in the patient/client record according to established policy and procedure.
Pharmacy Assistant
Shoppers Drug Mart
02.2023 - 10.2023
- Greet customer promptly and gather prescription information according to Standard Operating Procedures
- Set realistic customer expectations as to wait times and effectively communicate the time to the customer
- Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures
- Ensure customers requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner.
- Maintain and control the cash register in the dispensary in accordance with cash handling policies and procedures
- Adhere to all confidentiality and privacy requirements
Front Desk Assistant/ Pharmacy Assistant
Fort St. John Pharmacy and Wellness Center
09.2022 - 01.2023
- Assists customers on Over-The-Counter items in the pharmacy (Wound Care items, OTC medications, Canes, and Crutches)
- Assists customers with Compression Socks and Air casts
- Maintains the cleanliness of the reception area, washrooms, pantry, and nurses’ office
- Tends the till for monetary and card transactions
- Assists customers on medication refills via telephone
- Assists customers on medications for pickup
Education
BS - Pharmacy
University of Santo Tomas
03.2007
Social Services Worker Diploma - undefined
Northern Lights College
Fort St. John, BC04.2024
Associate of Arts - Certified Coding Specialist- Medical Coding
US RCM ACADEMY
Manila, Philippines11-2025
Skills
- Proficient in Microsoft Office Suite
- Strong English language skills
- Proficient in managing challenging customer interactions
- Serving It Right certified
- Certified in food safety until 2029
- Qualified responsible adult certificate holder
- Trained in SafeTalk methodology
- First Aid and CPR certified
- Licensed Class 5 driver
- Trained in trauma-informed care
Languages
English
Professional Working
Timeline
Personal Healthcare Aide
Elizabeth Campbell
06.2025 - Current
Frontdesk Worker- Residential Support Worker(On call)
The Salvation Army Centre of Hope-Supportive Housing
02.2025 - Current
Property Administrator
Northview Apartment REIT
07.2024 - 01.2025
Daycare Assistant
Wiggles and Giggles Group Daycare
04.2024 - 06.2024
Social Services Assistant - Practicum
Northern Health, BC
01.2024 - 03.2024
Residential Support Worker (B)
The Salvation Army Shelter
05.2023 - 05.2024
Pharmacy Assistant
Shoppers Drug Mart
02.2023 - 10.2023
Front Desk Assistant/ Pharmacy Assistant
Fort St. John Pharmacy and Wellness Center
09.2022 - 01.2023
Social Services Worker Diploma - undefined
Northern Lights College
BS - Pharmacy
University of Santo Tomas
Associate of Arts - Certified Coding Specialist- Medical Coding
US RCM ACADEMY
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