SARAH KHALID AZHARI
Toronto,ON
Summary
Highly skilled Dental Administrative Assistant with over 2 years of experience in managing patient records, billing and business communications and 4 years of dental care facility. Well-versed liaison between patients, dentist and insurance providers. Adept at using dental computer software products to ensure smooth operations in the dental office. A Hardworking and passionate dental administrator assistant with strong organizational and communication skills. A dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a challenging role in a reputable dental clinic to utilize skills and knowledge in improving patient care and organizational efficiency.
Overview
4
4
years of professional experience
Work History
Dental Administrator Assistant
Wahat Al Shifa Medical Complex
05.2021 - 04.2023
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed patient referrals to other medical specialists.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient billing processes for timely, accurate payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members
Associate Dentist
Dr Dumba's Dentistry
01.2019 - 01.2020
- Completed consultations with patients for treatment plan.
- Advised patients on appropriate treatment for pain and gave specific home care instructions.
- Created individualized dental care plans for patients.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Administered care in emergency situations to treat tooth injuries.
- Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
- Reviewed patient health history and performed checkups to assess current issues.
- Took impressions for retainers and appliances.
- Defined and enforced dental office policies and procedures.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Recorded treatment information in patient charts.
- Referred patients to specialists such as orthodontists, endodontists and oral surgeons based on individual needs
- Consulted with other dental professionals to deliver best patient care.
Education
College Certificate - Dental Office Administration
George Brown College
Toronto, ONBachelor of Dental Surgery - Dentist
M.A RANGOONWALA COLLEGE OF DENTAL SCIENCE
PUNE, Maharashtra, INDIA 02.2020
High School Diploma -
International Indian School
Jeddah 03.2013
Skills
- Communication : Strong verbal and written communication skills, with a track record of successfully conveying information to patients, coworkers and superiors
- Organizational skills : Experience managing complex schedules and ensuring seamless patient care through accurate record keeping and inventory management
- Customer service : Dedicated to providing exceptional customer service, with a focus on making patients feel comfortable and supported during their dental appointments
- Dental terminology knowledge
- Dental materials knowledge
- Financial Documentation
- Microsoft Office
- Postoperative Care
- languages - fluent in English and other languages if applicable
Timeline
Dental Administrator Assistant
Wahat Al Shifa Medical Complex
05.2021 - 04.2023
Associate Dentist
Dr Dumba's Dentistry
01.2019 - 01.2020
College Certificate - Dental Office Administration
George Brown College
Bachelor of Dental Surgery - Dentist
M.A RANGOONWALA COLLEGE OF DENTAL SCIENCE
High School Diploma -
International Indian School
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