Sarah Julie Damasceno

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Utilize high levels of energy and superior multi-tasking abilities to quickly serve food and drinks in this extremely fast-paced bakery establishment; maintain a courteous and professional demeanor and demonstrate high levels of social etiquette; explain clearly how different menu items are made, describing the cooking methods and ingredients; operate the cash register, credit card machines, issue receipts after the payments are done and returned the change

• Enforced sanitary practices for food handling/serving, general cleanliness, and maintenance of serving station, kitchen, silverware and seating areas.
• Fostered cohesive relations with managers, cooks, and other servers to optimize efficiency of general bakery operations.
• Exhibited a thorough knowledge of foods, beverages, service techniques, and customer interactions.

Provided a comprehensive cleaning service to include dusting, vacuuming, washing floors, etc. to ensure high standards of cleanliness and hygiene at all times; emptied wastebaskets/garbage bags, and transported other trash and waste to disposal areas; adhered to sanitary practices for general cleanliness and maintenance of common areas, bathrooms, conference rooms, etc.

• Efficiently maintained surfaces and floor areas clean and tidy whilst applying hygiene and safety regulations.
• Upheld the highest standards of cleanliness, safety and conduct.
• Used time management and efficient cleaning methods to meet deadlines.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.

Responded to customer queries/inquiries, provided exceptional customer service and ensured highest levels of customer satisfaction; made sure proper cleanliness was maintained in all areas of the restaurant; presented menus and took food/drink orders.

• Confirmed with customers to ascertain that they are enjoying food and took action to correct any troubles.
• Successfully resolved customer complaints and diffused negative situations through effective conflict management skills.