Sarahi Martinez
Burnaby
Summary
Experienced supervisor with a strong background in team leadership, food safety and quality control. Proven ability to oversee daily operations, manage staff, and ensure compliance with health and safety standards in restaurants. Adept at enhancing efficiency and delivering quality dining experiences. Committed to fostering teamwork and maintaining excellence in customer service."
Overview
6
6
years of professional experience
Work History
FOOD SUPERVISOR
KETO CAVEMAN CAFE
08.2022 - 08.2024
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Conducted regular performance reviews of team members to identify areas for improvement and offer constructive feedback on progress made thus far.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Created an engaging workplace culture that valued teamwork, open communication channels, and shared responsibility for success within the organization.
Cashier
Caveman Cafe
03.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Receptionist
Hotel El Moro Boutique
06.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Bachelor of Arts - Hospitality Management
ITD School
Vancouver, BC02-2022
Skills
- Health inspections
- Customer service
- Staff leadership
- Quality control
- Teamwork
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Decision-making
- Adaptability and flexibility
- Active listening
- Attention to detail
- Food safety management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
FOOD SUPERVISOR
KETO CAVEMAN CAFE
08.2022 - 08.2024
Cashier
Caveman Cafe
03.2020 - 03.2022
Receptionist
Hotel El Moro Boutique
06.2018 - 09.2019
Bachelor of Arts - Hospitality Management
ITD School
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