Sarah Felicity Kim
Surrey
Summary
A confident and hard-working individual seeking employment and valuable volunteering experiences while pursuing a Bachelor’s degree in Neuroscience. I possess a strong ability to multitask and think quickly, remaining calm under pressure and resourceful in various situations. I have leadership experience, effectively training new and current employees to improve their performance indicators. I also have extensive experience with computer programs and documenting cases.
Overview
11
11
years of professional experience
Work History
Concierge - Solutions Specialist
Aritzia
10.2019 - Current
- First point of contact for clients in Canada, the US, and International countries
- Handle and streamline a diverse range of inquiries and cases, averaging 90 cases a day and aiming towards first-contact resolutions
- De-escalate high-conflict conversations
- Train new employees and help current employees to improve their KPIs
- Monitor queues for client trends to flag within teams
- Directly collaborate with cross-functional departments to develop tailored resolutions for each case
Sales Associate
Privilege Clothing
01.2018 - 05.2019
- Developed expertise in selling and handling premium luxury products, ensuring a high level of customer satisfaction
- Consistently achieved daily sales targets and documented these accurately utilizing POS systems
- Demonstrated strong product knowledge in a busy retail environment
- Conducted inventory checks and arranged visual merchandising displays to promote weekly new products
Tutor
Tutor
02.2014 - 10.2018
- Work with young children and older adults
- Assisted with improving reading, writing, and math skills, enhancing grades
- Created tailored lesson plans based on specific needs and goals
- Developed professional relationships with both students and parents for collaboration within the learning process
Volunteer
Canucks Autism Network
01.2017 - 08.2018
- Worked with staff to provide support to children diagnosed with autism during recreational programs
- Demonstrated empathy, patience, and creative problem-solving
Education
Bachelor of Science - Behavioural Neuroscience
Simon Fraser University
Burnaby, BCSkills
- Highly adaptable
- Strong work ethic
- Effective problem solving with a detail-oriented approach
- Excellent multitasking
- Detail-oriented approach
- Polite telephone etiquette
- Administrative support, including: Microsoft Office, CCS, Cybersource, Twilio, Service Cloud
Timeline
Concierge - Solutions Specialist
Aritzia
10.2019 - Current
Sales Associate
Privilege Clothing
01.2018 - 05.2019
Volunteer
Canucks Autism Network
01.2017 - 08.2018
Tutor
Tutor
02.2014 - 10.2018
Bachelor of Science - Behavioural Neuroscience
Simon Fraser University
Similar Profiles
Sabryna Salvacion PakSabryna Salvacion Pak
Senior Style Advisor at AritziaSenior Style Advisor at Aritzia
Biore SweeneyBiore Sweeney
Stylist at AritziaStylist at Aritzia
Adamaris GutierrezAdamaris Gutierrez
Boutique Associate at AritziaBoutique Associate at Aritzia