Marcia Lemos
Chula Vista
Summary
Experienced with patient service coordination, ensuring seamless patient interactions and service delivery. Utilizes strong organizational skills to manage administrative tasks and support staff efficiently. Track record of enhancing patient satisfaction and streamlining service workflows through effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier Assistant
Buffalo Wild Wings
09.2021 - Current
- Handled cash transactions and provided change to customers.
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Sales Associate
Ross Dress for Less
09.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to achieve monthly sales targets.
Food Service Attendant
Aquatica San Diego
04.2019 - 08.2019
- Collaborated with team members to ensure seamless coordination between front-of-house and back-of-house operations.
- Maintained a clean and sanitary dining environment for patrons, ensuring adherence to health and safety standards.
- Enhanced customer satisfaction by providing efficient and friendly food service in a timely manner.
- Reduced wait times for guests by efficiently managing seating arrangements during peak dining hours.
- Supported kitchen staff with food preparation tasks for streamlined service during peak hours.
- Demonstrated adaptability by performing a variety of tasks, including taking orders, serving food, and cleaning the dining area.
- Managed high volume of customer orders, maintaining accuracy and efficiency under pressure.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Sales Associate
Ross Dress for Less
12.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Certified Nursing Assistant -
San Diego Medical College CNA School
Chula Vista, CA09-2019
High School Diploma -
Olympian High School
Chula Vista, CA06-2018
Skills
- Effective verbal and written communication skills in collaboration with teams to achieve quality, excellence, and problem-solving to obtain stated goals and objectives
- Active listening skills and demonstrates a positive attitude
- Exhibits a high level of integrity, ethics, transparency and trust
- Exhibits excellent verbal and written communication and presentation skills
- Demonstrates skills in providing excellent customer service experiences
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Assistant
Buffalo Wild Wings
09.2021 - Current
Sales Associate
Ross Dress for Less
09.2019 - 09.2021
Food Service Attendant
Aquatica San Diego
04.2019 - 08.2019
Sales Associate
Ross Dress for Less
12.2018 - 03.2019
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Certified Nursing Assistant -
San Diego Medical College CNA School
High School Diploma -
Olympian High School
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