Sarah Zinna
Calgary,AB
Summary
Motivated service worker with exceptional social skills, communication abilities, and a strong background in customer service. Committed to upholding health and safety guidelines while handling food items with utmost care. Proactively seeks opportunities to support team members and address any issues that may arise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Style Advisor
The Latest Scoop
03.2023 - 08.2024
- Regularly communicated with returning clients about new arrivals and promotions, fostering long-lasting relationships.
- Developed strong product knowledge of various brands and designers to effectively assist clients in their selections.
- Fostered a positive store atmosphere through friendly interactions with both customers and colleagues alike.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
- Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience.
- Maintained an organized workspace, ensuring all items were properly labeled, tagged, and ready for presentation on the sales floor.
- Participated in ongoing training sessions to stay up-to-date on industry trends and enhance professional development.
Bus Person
Nashville North Calgary Stampede
07.2022 - 07.2022
- Improved operational efficiency through effective communication with bar tenders regarding customers needs and potential issues.
- Promoted a safe working environment by consistently following proper sanitation procedures.
- Displayed strong multitasking abilities through completing competing demands while balancing the needs of guests simultaneously during peak hours.
- Fostered a welcoming atmosphere for all guests, maintaining a friendly demeanor throughout every interaction.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready throughout performances.
Lead Brand Associate
Old Navy
06.2021 - 07.2022
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Worked predominately in fitting rooms focusing on customer service, accommodating to customer's requests, and curating outfits
- Was awarded leader of fitting rooms for outstanding customer service
- Switched between Victoria and Calgary locations maintaining reputation
This Way Onward Program
Calgary Youth Employment Centre
04.2021 - 06.2021
- Attended weekly seminars on appropriate behaviour in stores settings, customer service, professionalism and what’s expected in a job environment
Visitor Escort (Volunteer)
AHS Rockyview General Hospital
12.2020 - 06.2021
- Assist patients & their family members at the door/in hospital
- Also helped delivering packages to different units within the hospital
Dancer/ Model (Volunteer)
University of Calgary CEYA ~ Calgary Ethiopian Youth Alliance
10.2017 - 09.2018
- Dancer/Model in cultural Ethiopian dressing to display our culture at multiple events
- Helped guests at the door, selling raffle tickets & setting up the events
Education
Currently Enrolled in Bachelor of Arts, Psychology -
University of Victoria
04.2026
High School Diploma -
Bishop Carroll High School
Calgary, AB06.2021
Skills
- Happy to work in group settings or independently
- Ability to learn and apply skills quickly
- Great accuracy and attention to detail
- Dependable
- Quality–Focus
- Takes Initiative
- Flexible working schedule
- Able to execute tasks under pressure
- Enjoys working in fast-paced environments
- Problem-solving skills
- Confident in greeting customers
- Quality computer skills
- Able to lift up to 50lbs
- Exceptional customer service
Volunteering
- Visitor Escort, 12/2020, 06/2021, AHS Rockyview General Hospital COVID-19 Visitor Escort; Assisted patients & their family members at the door/in hospital and also helped delivering packages to different patient units within the hospital.
- Dancer/ Model, 10/2017, 09/2018, University of Calgary CEYA ~ Calgary Ethiopian Youth Alliance Dancer/Model in cultural Ethiopian dressing to display our culture at multiple events and helped guests at the door, selling raffle tickets & setting up the events.
- Policy Representative, 09/2023, 05/2024, University of Victoria SOCC ~ Students of Color Collective; Oversaw the club's policy on political involvement in protests and external representation, advocating for student interests in university policy board meetings related to political matters.
References
Available upon request
Languages
English
Native or Bilingual
Amharic
Professional Working
Certification
- This Way Onward Program, 04/2021, 06/2021, Calgary Youth Employment Centre; Attended weekly seminars on appropriate behaviour in store settings, customer service, professionalism and what’s expected in a job environment.
Timeline
Style Advisor
The Latest Scoop
03.2023 - 08.2024
Bus Person
Nashville North Calgary Stampede
07.2022 - 07.2022
Lead Brand Associate
Old Navy
06.2021 - 07.2022
This Way Onward Program
Calgary Youth Employment Centre
04.2021 - 06.2021
Visitor Escort (Volunteer)
AHS Rockyview General Hospital
12.2020 - 06.2021
Dancer/ Model (Volunteer)
University of Calgary CEYA ~ Calgary Ethiopian Youth Alliance
10.2017 - 09.2018
- This Way Onward Program, 04/2021, 06/2021, Calgary Youth Employment Centre; Attended weekly seminars on appropriate behaviour in store settings, customer service, professionalism and what’s expected in a job environment.
Currently Enrolled in Bachelor of Arts, Psychology -
University of Victoria
High School Diploma -
Bishop Carroll High School
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