SARAH ZHOU
West Vancouver,British Columbia
Summary
Experienced customer service professional with a diverse background as a Rides Operator at the PNE, Sales Associate at Mr. Pretzels, and Host at Earls. Known for providing friendly and efficient service in fast-paced environments, ensuring customer satisfaction through effective communication and problem-solving. Skilled at managing multiple tasks simultaneously while maintaining attention to detail and a positive attitude. Proven ability to work collaboratively with team members to create a welcoming and organized atmosphere for guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Amusement Ride Operator
Playland Amusement Park
05.2025 - Current
- Assisted with crowd control and line management during peak hours to ensure efficiency and guest satisfaction.
- Tracked and reported ride operation data, including guest throughput and incident reports.
- Enforced safety rules and regulations to maintain a secure environment for all visitors.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
HOSTESS
EARLS AMBLESIDE
10.2022 - 02.2024
- Welcomed guests upon arrival, provided menus, and guided them to their tables with a friendly and courteous demeanor
- Managed reservations and seating arrangements, optimizing table turnover and ensuring efficient use of restaurant space
- Communicated effectively with servers and kitchen staff to coordinate seating and maintain accurate waitlists
SALES ASSOCIATE
MR. PRETZELS
09.2021 - 10.2022
- Prepared and facilitated making timely fresh pretzels at the store location
- Delivered exceptional customer service to a diversity of customers and enabled sales growth
- Processed orders through the company system and coordinated product sales
- Built and maintained relationships with peers and customers
- Answered calls and provided information on product and sales services
Education
Bachelor's Degree -
SIMON FRASER UNIVERSITY
Burnaby, BC01.2027
Skills
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Ability to work efficiently in a fast-paced environment as well as multitasking
- Patience and empathy
- Team player with a positive attitude
- Proven retail sales experience with upselling and product knowledge
- Strong time management and prioritization skills
- Reliable and punctual with a strong work ethic
Languages
Chinese (Mandarin)
Limited
English
Native/ Bilingual
Certification
Standard First Aid & CPR AED certificate
Swimming, Bronze star, Bronze Medallion, Bronze Cross certificate
Extracurricular activities
- SWIMMING, levels 1-10 (Community Centre)
- CADETS, Master Corporal: 2019-present
- PIANO, Classical Music: 2015 to present (accomplished levels 1-8)
- FIELD HOCKEY, Team member of LIONS: SS 21 League
- FIELD HOCKEY, Team member of WOLVES: SS 22 League
- SOCCER, Team member of WILDCATS: SS 18 league - SS 20 league
- RECREATIONAL SKIING, 2014-present
- SENTINEL SENIOR TENNIS TEAM, 2022 Summer Season
- SENTINEL JUNIOR VOLLEYBALL TEAM, 2020 Season
- SENTINEL SENIOR FIELD HOCKEY TEAM, 2022 Season
- YELL, Young Entrepreneurship and Leadership Launchpad
References
References available upon request.
Timeline
Amusement Ride Operator
Playland Amusement Park
05.2025 - Current
HOSTESS
EARLS AMBLESIDE
10.2022 - 02.2024
SALES ASSOCIATE
MR. PRETZELS
09.2021 - 10.2022
Bachelor's Degree -
SIMON FRASER UNIVERSITY
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