Sarah Zaharako
Los Angeles,CA
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Lucky Strike
06.2021 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
General Manager
Sprinkles Cupcakes Inc.
01.2021 - 07.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Case Manager
Downtown Womens Center
09.2020 - 01.2021
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
- Designed individualized service plans that took into account clients' goals and preferences.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Assistant General Manager
Tap 42 LLC
11.2018 - 08.2020
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Mentored and motivated team members to efficiently achieve challenging business goals
- Created Training Manuals for all Front of House Departments
- Hired and Trained a new staff for store openings
Bartender
Tap 42 LLC
07.2018 - 11.2018
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Took customer orders and capitalized on opportunities to sell special beverage and food options
Server/Bartender
Doc B's Fresh Kitchen
01.2017 - 05.2018
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Server
Amici's Ristorante
05.2013 - 12.2016
- Kept register accurate through correct billing, payment processing and cash management practices
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Education
Associate of Arts - Communications
University of South Florida
Tampa, FL01.2018
Skills
- Training and development background
- Business operations knowledge
- Efficient multi-tasker
- Effective leader
- Team leadership expertise
- Organized
- Exceptional interpersonal communication
Timeline
Assistant General Manager
Lucky Strike
06.2021 - Current
General Manager
Sprinkles Cupcakes Inc.
01.2021 - 07.2021
Case Manager
Downtown Womens Center
09.2020 - 01.2021
Assistant General Manager
Tap 42 LLC
11.2018 - 08.2020
Bartender
Tap 42 LLC
07.2018 - 11.2018
Server/Bartender
Doc B's Fresh Kitchen
01.2017 - 05.2018
Server
Amici's Ristorante
05.2013 - 12.2016
Associate of Arts - Communications
University of South Florida
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