Sarah Yeboah
Customer Service Professional
Ottawa,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
eCommerce Advisor
Mosaic
, Ontario
01.2022 - Current
- Worked with a non profit called Digital Main Street to provide the Canada Digital Adoption Program to small and medium sized businesses
- Assisted small business by providing resources on digital marketing, ecommerce, and cyber security
- Conducted meeting with clients to explain resources and answer any questions
- Used Hubspot to manage clients
- Attended training on making websites on Shopify, Square, Bookmark, and Lightspeed
- 6 month contract
Printhouse Assistant
Loudmouth Printhouse
Ottawa, Ontario
01.2018 - 01.2020
- Completed finishing activities such as cutting, painting, mounting, foiling, pre masking, and packaging
- Imposed and printed documents
- Answered phones and provided excellent customer service
- Completed customer transactions
- Made crafts such as buttons, coasters and magnets
- Organized files and completed light editing of files
Jewelry Designer and Company Founder
SAY Accessories
Ottawa, Ontario
01.2021 - Current
- Design and create original pieces
- Fulfill custom orders
- Manage social media pages and website
- Take pictures of samples, and build photo backdrops
- Manage inventory
- 8 years of experience making jewelry
Census Operator
Statistics Canada
Ottawa, Ontario
01.2016
- Answered telephone inquiries pertaining to the census, and assisted callers in completing their census
- Processed respondent requests for further action such as, completing service requests, and verifying the status of respondent files
Office Manager
Envolta Accounting Inc
Ottawa, Ontario
01.2017
- Managed phone calls, emails, and live chat
- Also resolved staff and client issues while delivering an excellent customer experience
- Managed various social media accounts
- Completed administrative duties such as booking appointments for 3 offices, managing various email accounts, ordering office supplies, scanning, filing, faxing, greeting clients etc
- Organized team meetings
- Drafted administrative documents
- Managed accounts receivables and payables
Tour Guide
, Ontario
01.2013
- Perspectives, Ottawa, Provided information about sites and attractions to tourist of the Ottawa region as a tour guide
- Managed relations between tourists and attraction/accommodation staff
- Coordinated tourist’s schedule with appointments at attraction venues and made alternate plans as needed
Office Administrator
Excel HR
Ottawa, Ontario
01.2016 - 01.2017
- Greeted clients on arrival and directed them to the appropriate department
- Answered the phone and provided customers with relevant information
- Opened and closed the business
Scheduling Clerk/Administrative Assistant
Ottawa Home Care
Ottawa, Ontario
01.2015 - 01.2016
- Scheduled staff for shifts and made sure staff were aware of their schedules
- Organized files and formatted documents for office use, as well as other clerical and administrative duties
Education
Bachelor of Economics - Economics
Carleton University
Ottawa 09.2018 - Current
High School Diploma -
St. Robert Catholic High School
Thornhill, ON 09.2006 - 06.2010
Skills
Microsoft Office (Word, Excel, PowerPoint, etc) digital marketing, eCommerce and Hubspot
Excellent communication skills honed through over 5 years of customer service experience, and managing a handmade jewelry business
Experience in office administrationFriendly nature
Call center experience
Intermediate proficiency in French
Experience using Hubspot, Slack and Freshdesk
Timeline
eCommerce Advisor
Mosaic
01.2022 - Current
Jewelry Designer and Company Founder
SAY Accessories
01.2021 - Current
Bachelor of Economics - Economics
Carleton University
09.2018 - Current
Printhouse Assistant
Loudmouth Printhouse
01.2018 - 01.2020
Office Manager
Envolta Accounting Inc
01.2017
Census Operator
Statistics Canada
01.2016
Office Administrator
Excel HR
01.2016 - 01.2017
Scheduling Clerk/Administrative Assistant
Ottawa Home Care
01.2015 - 01.2016
Tour Guide
01.2013
High School Diploma -
St. Robert Catholic High School
09.2006 - 06.2010