SARAH YANG RONG

Clinique La Prairie Anji – A pioneering health resort rooted in a 1931 legacy, featuring 7 villas with 29 rooms/suites. Delivers cutting-edge longevity programs that blend evidence-based medicine with holistic wellness, nutrition, and movement strategies through an integrated team of medical and holistic experts.

• Led full hotel operations, overseeing 130+ employees across Front Office, Housekeeping, F&B (Nutrition Pillar), Wellbeing Pillar, Movement Pillar, Engineering, Security and IT.

• Directed the Nutrition Pillar, improving guest dietary experiences and increasing F&B satisfaction.

• Collaborated with medical teams to integrate wellness and hospitality, driving new guest acquisition and repeat bookings.

• Acted as Interim General Manager, leading strategic initiatives and ensuring continuity of operation

Amnor Resort – A luxury wilderness retreat in China’s Ningxia winemaking region, set on 37,139 sqm in the Eastern foothills of Helan Mountain. The property features 176 villas and courtyard suites, 5 conference rooms, extensive outdoor event spaces, a wine tasting garden and cellar, 5 F&B outlets, a wine spa, swimming pool, fitness center, and kids club.

• During Hotel Pre-Opening/Opening, led full hotel operations, overseeing 230+ employees across Rooms, S&M, F&B, Culinary, HR, Finance, Engineering, Security and IT.

• Managed multi-department operations, ensuring strategic alignment with business goals.

• Developed the Amnor Pocket Book, shaping brand identity and operational culture.

• Led the pre-opening phase, overseeing project execution and team development.

HYLLA Vintage Hotel – A “Vintage Museum” in Lijiang, Yunnan, China, showcasing meticulously curated antique treasures and evoking a timeless artistic heritage. As part of a leading hotel group in China, the property features 29 rooms, 3 F&B outlets, a library, a gallery, and over 3000 sqm of outdoor function lawns. As the first hotel team member and team leader lead team to successfully achieved the budget targets for the first operating year while overseeing operations and hosting international luxury events with high-profile guests and celebrities.

• Spearheaded the hotel’s pre-opening phase, overseeing construction, branding, and operational setup.

• Developed a comprehensive compensation and benefits system to attract and retain top talent.

• Established key relationships with local stakeholders and ensured compliance with regulatory requirements.

• Designed and implemented sales and marketing strategies, achieving significant revenue growth and guest satisfaction improvements.

• Collaborated with cross-functional teams to successfully execute large-scale events.
• Developed strong working relationships with key stakeholders to ensure alignment on event objectives and deliverables.
• Increased event attendance by developing and implementing creative marketing strategies.
• Led a team of event coordinators, providing guidance and support in executing successful events.
• • Developed strategic plans to enhance client satisfaction, earning recognition as Manager of the Year (2017).

• Led a team to exceed catering revenue targets, achieving record-breaking wedding and social event sales.

• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Collaborated with sales teams to develop comprehensive event service.
• Led pre-event planning meetings with clients to establish clear goals and expectations before their events commenced.
• Conducted post-event analyses to identify areas for improvement and implement necessary changes for future success.

• Managed a diverse portfolio of corporate and social events, effectively coordinating all logistics to ensure seamless execution.
• Enhanced client satisfaction by providing exceptional customer service throughout the entire sales process.
• Led pre-event planning meetings with clients to establish clear goals and expectations before their events commenced.
• Collaborated with cross-functional teams, including marketing, operations, and finance to optimize event outcomes and profitability.
• Conducted post-event analyses to identify areas for improvement and implement necessary changes for future success.

• Improved management skills by participating in rigorous training programs and workshops.
• Rotated across human resource, food & beverage, and sales departments, gaining hands-on experience in hotel operations and guest services.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.