Resourceful professional known for high productivity and efficient task completion. Skilled in patient registration processes, data accuracy, and workflow optimization. Excel in communication, leadership, and problem-solving to elevate organizational performance and patient services.
Overview
10
10
years of professional experience
Work History
Registration Supervisor Designate
Royal Columbian Hospital
New Westminster, British Columbia
06.2025 - Current
Performed daily audits, ensuring the accuracy of information entered into the system.
Supervised all aspects of daily operations including staffing levels, scheduling, workflow optimization.
Coordinated with various departments to resolve patient issues related to the registration process and the morgue.
Responsible for gathering the appropriate paperwork for the release of decedents from the morgue.
Trained new staff and supervisors on registration and audit procedures.
I took the initiative on independent, self-guided training on a new software system to adapt to industry changes and support fellow colleagues.
Operating as a key resource, coordinating staff through a major system change.
Health Records Clerk
Royal Columbian Hospital
New Westminster, British Columbia
06.2022 - Current
Organized physical health record files and scanned documents into an electronic system.
Providing continued assistance with the registration audits.
Key knowledge resource for any inquiries regarding registration.
Registration Clerk
Royal Columbian Hospital
New Westminster, British Columbia
10.2020 - 01.2025
Greeted visitors and ascertained the purpose of the visit. Asked various questions of clients to obtain the information necessary for paperwork.
Registered patients for pre-book procedures and in the emergency department.
Assisted with training new staff members on proper procedures related to registering patients.
Merchandising Manager
Hot Topic
Surrey, British Columbia
09.2015 - 12.2020
Assisted in developing visual displays for stores according to corporate guidelines.
Increased sales through targeted merchandising plans and stocking of desirable inventory.