Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Wilson

Burlington,Ontario

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Leads team environments, manages phone and in-person reservations, organizes and approves seating arrangements and warmly welcomes and greets guests. Trainable and committed to creating warm and inviting atmosphere for our guests and staff.

Overview

4
4
years of professional experience

Work History

Lead Hostess

Spencers At The Waterfront
07.2021 - 09.2023
  • Took leading position for the Hostess team, taking the majority of the responsibilities each shift.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Operated the booking system, approving and arranging the reservations to reach optimization.
  • Outgoing calls, to confirm and reconnect with guests pre-arrival.
  • Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
  • Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Voulenteer

Hamilton Good Shepherd
11.2019 - 12.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Strong sense of personal responsibility, interacting with the beneficiaries respectfully.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor of Arts - Geography

University of Guelph
Guelph, ON
04.2026

High School Diploma -

Nelson High School
Burlington, ON
06.2022

Skills

  • Phone Etiquette
  • Multitasking proficiency
  • Upselling strategies
  • VIP handling
  • Reservations Coordination
  • Telephone reception
  • Greeting guests

Timeline

Lead Hostess

Spencers At The Waterfront
07.2021 - 09.2023

Voulenteer

Hamilton Good Shepherd
11.2019 - 12.2021

Bachelor of Arts - Geography

University of Guelph

High School Diploma -

Nelson High School

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Sarah Wilson