PRAKASH SIDNAUTH
Brampton,ON
Summary
Results-driven Leader bringing proven record of success in exceeding sales, service and team performance objectives. Develops and motivates team members with strong leadership and planning abilities honed in fast-paced customer-centric environments. Focused on continuous associate and business improvements.
Overview
17
17
years of professional experience
Work History
Store Leader
Activate Games
Brampton, ON
09.2022 - Current
- Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Met coverage needs by coordinating effective schedules and delegating team member assignments.
- Trained new sales team members and motivated exceptional performance.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Dealt with customer complaints and rectified product and service issues.
- Answered customer queries and complaints and provided prompt solutions.
- Tracked store inventories and ordered new materials to prevent shortages.
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
District Manager
Mind Games Inc.
GTA
08.2020 - 09.2022
- Ensure financial goals are met at two Mind Games locations
- Analyze business trends and create plans to increase sales, and control expenses to improve overall profitability within district
- Ensure merchandising and customer services disciplines are in place that support the rapid expansion of our retail network
- Develop, coach and motivate a team of Store Managers to ensure operational and customer service standards are maintained, and that sales and performance goals are met
- Ensure administration of loss prevention, inventory control, safety and security programs - control of company assets and merchandise
- Model behavior that respects the background, experience and cultural differences of others while upholding the values of Mind Games.
- Strategize with Home Office partners to maximize business opportunities and set all of our business goals
- Recommend new products to positively affect sales
- Maintain store appearance in all doors following visual presentation standards
- Promote an environment that encourages participation, creativity and learning by sharing best practices and building on the ideas of others within district and region.
Customer Care/Dispatch Coordinator
Twins Logistics Inc.
Brampton, ON
03.2019 - 03.2020
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Reported delays, accidents or other traffic and transportation situations.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Improved customer satisfaction by finding creative solutions to problems.
- Created agendas and communication materials for team meetings.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Google Experience Manager
Premium Retail Services (Contracted)
GTA, ON
05.2017 - 01.2019
- Responsible for promoting and increasing telco reseller's awareness of the Google brand, while spreading the Google philosophy.
- Initially managed the Vaugan market visiting Rogers, Bell, Telus, Fido, Freedom Mobile and all flanker brands. Sourced a minimum of 5 after hours training events per quarter to engage in more intimate one-on-one training sessions with the store staff.
- Deep dive into the hardware and software side of all Google products, while building essential relationships with Sales Associates, Management Team as well as District and Regional Managers
- Detailed reports and forms would be gathered based on each visit to retailers. Reports would include what is working in the market and what isn’t working. Finding competitive intel for the client was always a priority, in this way they can develop a proactive plan of action.
- Recommended product changes to enhance customer interest and maximize sales.
- Trained successful business development personnel to optimize marketing performance and learn industry.
Senior Business Development Manager
VerseTEL
Barrie, ON
02.2016 - 05.2017
- Oversaw and mentored business development personnel to optimize performance.
- Led staff on development of products and promotions, sales analysis and creative services.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Facilitated and managed business plan development based on market and industry research.
- Thrived in cutting-edge technologies in all areas of digital marketing, primarily Facebook.
- Created effective marketing, sales and other promotional initiatives.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Drove organizational growth through deployment of highly-effective turnaround and change management strategies.
- Conferred with advertising managers to develop and implement marketing plans.
Store Manager
Canada Computers
Markham, ON
09.2007 - 02.2016
- Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw POS operations and cash management to reduce errors.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Interviewed, hired, supervised and trained 50+ employees and instituted mentoring program to develop skills, leadership and employee excellence.
Education
Business Administration And Management - Business Management
Thames Valley College
London, ON05.2007
Skills
- Business Management
- Customer Care
- Product development
- Fund raising
- Logistics
- Communication skills
- Product Launch
- Customer Relationship Management (CRM)
- Retail Marketing
- Internet and E-mail Marketing
- Business operations
- Process improvement
- Relationship development
- Operational improvement
- Team management
- Emotional awareness
- Relationship building
- Team building
- Event support
- Community outreach
- Employee supervision and motivation
- Staff training and development
- Retail inventory management
- Schedule management
- Maintenance & Repair
- Conflict Resolution
- Training & Development
- Supervision & Leadership
Affiliations
Humanitarian Mission For Guyana (Canadian Chapter) - NGO
August 2015 to Present
- Board Member and Technical Director
- Work with the PRO to bring awareness to various communities & corporations about the Organization's mission.
- Invests in youths to become independent citizens with positive a outlook
- Organized various fund raising campaigns in order to secure funds to aid in various non-profit channels of the organization
- Aim is to educate, empower and elevate young people, single mothers and at risk families.
Taal Mala - Music Teacher
September 2007 to Present
- Educating and empowering young and old students about East and West Indian Music
- Teaching multiple percussion instruments from entry level all the way to live public performances
Swaranjali Orchestra/Gems of Toronto - Band Leader
August 2010 to Present
- Work with various charitable organizations Pro Bono, creating fund raising concerts and lending our musical skills for the propagation of positive community programs
- Organize the band members, putting together all pieces and practice ahead of show date
Timeline
Store Leader
Activate Games
09.2022 - Current
District Manager
Mind Games Inc.
08.2020 - 09.2022
Customer Care/Dispatch Coordinator
Twins Logistics Inc.
03.2019 - 03.2020
Google Experience Manager
Premium Retail Services (Contracted)
05.2017 - 01.2019
Senior Business Development Manager
VerseTEL
02.2016 - 05.2017
Store Manager
Canada Computers
09.2007 - 02.2016
Business Administration And Management - Business Management
Thames Valley College