Sarah Whitby
Kingston,Ontario
Summary
Detail-oriented professional with strong background in purchasing, vendor management and inventory control. Proven track record of identifying cost savings opportunities and developing and executing strategies to maximize sales and profits. Considered valuable asset to any team.
Overview
21
21
years of professional experience
Work History
Assistant Buyer
St. Lawrence College
2019.03 - Current
- Established relationships with vendors to support access to latest product information and pricing.
- Monitored incoming orders and tracked progress to meet deadlines.
- Maintained complete documentation and records of all purchasing activities.
- Negotiated prices, discount terms and transportation arrangements for merchandise.
- Built and grew database of preferred vendors to manage supplier performance.
- Processed purchase orders and invoices in accordance with company procedures.
- Collaborated with cross-functional teams to facilitate efficient and timely product delivery.
- Sourced new vendors and negotiated contracts to reduce costs and improve quality.
Service Representative
Empire Life
2017.01 - 2019.03
- Processed insurance applications and service requests within established service standards
- Provided prompt and accurate resolution to complex problems
- Advised customers on required information for claim submissions to progress applications.
- Assisted customers with completing insurance documents to avoid missed information.
- Set up customer payment plans to cover annual policies and renewals.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Post Office Clerk
Canada Post
2016.01 - 2020.06
- Receive, sort, sequence and batch mail items
- Operate mail processing equipment
- Prioritize safe and ergonomic material handling
- Transport mail between floors/sections using rolling and motorized equipment
- Operate a scanner for assisted sorts, shipment preparation and data entry
- Review mail for address accuracy, proper postage, and fragile or hazardous materials.
Backroom/In Stocks Team Leader
Target Canada
2014.01 - 2015.05
- Managed a productive team of fifteen warehouse team members by coaching, providing feedback and recognition, and training new hires
- Maintained higher than district average warehouse location accuracy levels
- Drove a safety culture and led by example; recognized safe practices and coached unsafe behaviours; followed a strict warehouse health and safety protocol
- Performed scheduling and payroll, interviewed new candidates
- Set high standards for guest service and ensured that team consistently delivered a fast and friendly shopping experience
- Executed department's weekly, daily and monthly business plans in a timely manner; Accepted a high degree of responsibility and accountability for self and subordinates
- Picked replenishment for sales floor, located overstock, tended to damaged and defective product, performed location audits, unpacked delivery trucks by handbombing, roller/conveyor system and pump trucks
- Logged and managed paperwork
- Created and maintained product displays according to company planograms; Ensured accurate and competitive pricing information
- Familiar with use of radio frequency scanners, cardboard bailer, compactor, motorized pump truck and wave lift.
Shipper/Receiver, Cashier
Solutions - Your Organized Living Store
2012.06 - 2013.12
- Co-managed the receiving department
- Unpacked, priced and merchandized product
- Monitored for inventory errors
- Offered customers one-on one service; performed carry-outs to vehicles
- Utilized in-store program to design closets based on customers' measurements and needs
- Used in-store equipment to cut metal to size and prepare closet pieces for pick-up
- Maintained and organized health and safety initiatives, hazardous material handling and MSDS information.
Lead Shipper/Receiver on Duty
Indigo Books & Music
2008.01 - 2012.06
- Responsible for monitoring and maintaining the productivity and efficiency of 10-15 workers in the tasking and shipping/receiving departments
- Responsible for the training and development of all taskers and shippers/receivers
- Used SAP to receive, return, order and dispose of products
- Prepared all waybills and documentation for outgoing shipments, obtained signatures when necessary and filed all purchase orders, invoices and shipping documents
- Checked in-store quantities of products against system quantities to ensure accurate inventory records and investigated and resolved inventory inconsistencies
- Received and sorted store mail
- Acted as a keyholder for the receiving bay doors and for all emergency exits
- Aided customers in finding products and used suggestive selling
- Reduced shrink by investigating inconsistencies between goods received, goods shipped and goods sold
- Solely responsible for improving store returns compliance to 98% from 87%
- Monitored customer activity in effort to reduce store losses
- Audited point of sale transactions and customer returns to ensure accuracy and loss prevention
- Unpacked delivery trucks by hand and pump trucks; kept backroom organized.
Cash Supervisor
Indigo Books & Music
2003.01 - 2007.12
- Responsible for supervising cashiers and overall point-of-sale accuracy
- Prepared bank deposits and balanced financial records
- Performed all cashier training and kept data entry up to date
- Responsible for loss prevention initiatives
- Addressed customer concerns and queries
- Helped increase sales by keeping section stocked with regionally appropriate product selection, maintenance of section displays, orderly stocking of books, and forming lasting relationships with customers
- Worked overnight monthly merchandizing shifts to prepare store for new themes and seasonal store displays
- Contacted customers by phone to discuss special orders, suggestive selling and loyalty program renewals.
Education
Child and Youth Worker Diploma -
Humber College
01.2012
Skills
- Procurement Logistics
- Project Coordination
- Operational Improvements
- User Acceptance Testing (UAT)
- Performance Improvement
- Training and Development
Career Accomplishments
- St. Lawrence College, Kingston, Ontario, Assistant Buyer, 2019, present
- Empire Life, Kingston, Ontario, Service Representative, 2017, 2019
- L. Martin Garden Centre, Kingston, Ontario, Office Manager, 2017
- Canada Post, Kingston, Ontario, Post Office Clerk, 2016, current
- Tim Hortons, Kingston, Ontario, Front End Team Member, 2016, 2017
- Target Canada, Orillia, Ontario, Backroom/In Stocks Team Leader, Flow Team Member, 2014, 2015
- Solutions - Your Organized Living Store, Toronto, Ontario, Shipper/Receiver, Cashier, 2012, 2013
- Indigo Books & Music, Kingston, Ottawa, & Toronto, Ontario, Lead Shipper/Receiver on Duty, 2008, 2012
- Indigo Books & Music, Kingston, Ottawa, & Toronto, Ontario, Shipper/Receiver, 2007, 2008
- Indigo Books & Music, Kingston, Ottawa, & Toronto, Ontario, Cash Supervisor, Customer Service Representative, 2003, 2007
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Assistant Buyer
St. Lawrence College
2019.03 - Current
Service Representative
Empire Life
2017.01 - 2019.03
Post Office Clerk
Canada Post
2016.01 - 2020.06
Backroom/In Stocks Team Leader
Target Canada
2014.01 - 2015.05
Shipper/Receiver, Cashier
Solutions - Your Organized Living Store
2012.06 - 2013.12
Lead Shipper/Receiver on Duty
Indigo Books & Music
2008.01 - 2012.06
Cash Supervisor
Indigo Books & Music
2003.01 - 2007.12
Child and Youth Worker Diploma -
Humber College
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