Sarah Wells
Ottawa,ON
Summary
Skilled health science researcher and recent Masters grad enthusiastic about supporting advancements in developmental psychology. Passionate about increasing knowledge to drive growth and needed improvements in psychological healthcare and program development for Canadian children. Ready to apply knowledge gained from 4 years research experience. Thoughtful and creative problem solver, with attention to detail and over 10 years of diverse teaching and coaching experience.
Overview
13
13
years of professional experience
Work History
Client Care Coordinator
Comfort Keepers
10.2022 - Current
- Determined need for in-home assessment activities for complex cases, effectively creating and managing client care plans.
- Trained staff on operating procedures and company services.
- Provided administrative support and schedule coordination
- Liaised between community stakeholders and clients to coordinate access to community resources for clients
- Developed marketing partnerships between internal and community stakeholders
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Tutorial Instructor & Teaching Assistant
University of Ottawa, Faculty of Health Science
09.2019 - 06.2023
- Tutorial Instructor and Teaching Assistant for both French- and English-stream undergraduate statistics (11 contracts, approximately 100 students per course) and health science courses (Introductory Nutrition, and a 4th-year Seminar course)
- Expertise in teaching and using statistical software (SPSS, RStudio, Microsoft Excel) for categorical and continuous quantitative data analysis, including online videos and written help-guides.
- Created and assessed student assignments and exams
- Developed and delivered in-person and virtual lessons that aligned with undergraduate statistics curricula (quantitative data analysis).
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Community Support Worker
Calgary Alternative Support Services
10.2018 - 08.2019
- Supported 4 adult clients with diverse developmental, psychological, and physical disabilities in the completion of activities of daily living
- Encouraged client participation and involvement in the community by facilitating relationship building among peers within and outside the day program
- Worked with clients and their various formal and natural supports to progress toward the completion of their individual interpersonal, professional and/or educational goals.
Recreational Gymnastics Coach
Kyle Shewfelt Gymnastics
09.2017 - 08.2019
- Worked with diverse groups of children between the ages of 2-14 years to develop proper technique in sport, and to hone healthy emotional, social, and gross and fine motor skill development
- Worked closely with parents and coaching staff to develop effective, targeted coaching strategies that met children’s individual needs
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Completed quarterly progress reports for each athlete.
Insurance Specialist
Travelers Canada
09.2017 - 10.2018
- Completed data entry and processing of new client applications, policy changes, and policy renewals
- Trained new employees in the use of the internal data processing software
- Assessed the accuracy of new employees’ work during the training period and provided feedback to management and trainees
- Developed quick-reference guides for use by new trainees
- Coordinated short-term workflow assignments to balance team workload
- Provided technical support for online application portals to external partners and customers.
Barista & Shift Supervisor
Starbucks
11.2011 - 08.2015
- Part-time and full-time work during high school and university
- Trained new employees, sharing knowledge and expertise of coffees, teas, and store merchandise.
- Honed customer service and team-management skills, and perfected the ability to work under pressure with a smile.
Education
Master of Science - Interdisciplinary Health Science
University of Ottawa
Ottawa, ON06.2024
Certificate in Working with Homeless Populations -
University of Calgary
Calgary, AB06.2018
Bachelor of Science - Psychology, Neuroscience And Behaviour
Dalhousie University
Halifax, NS06.2017
Skills
- Scientific publication preparation
- Research design and planning
- Analytical thinking
- Quantitative and qualitative analysis
- Statistical modeling
- Proficient in use of R Studio, SPSS, and Microsoft Office Suite programs
- Literature reviews
- Systematics reviews and meta-analysis
- Grant applications and preparation
- Clerical support
- Strong written and verbal communication skills
- Diverse training and teaching experience
Languages
English
Native or Bilingual
French
Native or Bilingual
Publications & Projects
Evaluating Screening Guidelines for Disruptive Behavior Problems in Children: A systematic review of the accuracy of parents’ concerns, 2024. Wells, S. & Baillargeron, R. H. Submitted to OBM Integrative Medicine, in review.
- Role: Principal Investigator
Impact of Dance Interventions on the Symptoms of Dementia: A Mixed-Methods Systematic Review, 2023. Manji I, Wells S, Dal Bello-Haas V, Fallavollita P. I. Arts Health. Published online August 9, 2023. doi:10.1080/17533015.2023.2242390
- Role: Co-Author, Reviewer
Personhood, QOL, and Well-being in People with Dementia Undergoing Creative Arts-based Therapies: A Scoping Review, 2023. Manji I, Cepalo T, Ledesma S, Fallavollita P. Creativity Research Journal. doi:10.1080/10400419.2023.2168895.
- Role: Reviewer
Certifications
- NCCP Level 2 Artistic Gymnastics Coach Certification (2017)
- NCCP Level 2 Trampoline Coach Certification (2019)
Gr. 8 Conservatory piano
Lifelong pianist, completed training up to the Gr. 8 royal conservatory level.
Competitive Gymnast
Trained and competed at the provincial level during childhood and adolescence. Very involved in the local recreational gymnastics community as an adult, both as a coach and as a fan of the sport.
Software
Microsoft Office Suite
SPSS
R Studio
RevMan
NVivo
Timeline
Client Care Coordinator
Comfort Keepers
10.2022 - Current
Tutorial Instructor & Teaching Assistant
University of Ottawa, Faculty of Health Science
09.2019 - 06.2023
Community Support Worker
Calgary Alternative Support Services
10.2018 - 08.2019
Recreational Gymnastics Coach
Kyle Shewfelt Gymnastics
09.2017 - 08.2019
Insurance Specialist
Travelers Canada
09.2017 - 10.2018
Barista & Shift Supervisor
Starbucks
11.2011 - 08.2015
Master of Science - Interdisciplinary Health Science
University of Ottawa
Certificate in Working with Homeless Populations -
University of Calgary
Bachelor of Science - Psychology, Neuroscience And Behaviour
Dalhousie University
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