Sarah Watson
Peterborough
Summary
Dynamic health care leader with 13 years experience in the community and home health care sector. Adept at leading and developing teams in both unionized and non-union environments across multiple regions while ensuring exceptional patient care and service delivery. Proven track record in driving operational improvements, guiding teams through organizational change, and maintaining high standards of care. Passionate about optimizing team performance, fostering professional development, and delivering impactful patient outcomes.
Overview
12
12
years of professional experience
Work History
Regional Care Manager, Nursing
CBI Home Health
06.2023 - 01.2025
- Oversight of both unionized and non unionized team members providing nursing services across Kingston and Peterborough regions that support multiple care delivery models and stake holders.
- Management of risk identification with internal process along with interdisciplinary case conferences to foster teamwork, collaboration, and best possible patient outcome and risk mitigation for the patient, health care providers, organization, and stakeholders..
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Implemented leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded multiple pilot projects, interdisciplinary collaborations, and implemented new projects to expand scope of engagement, and organizational transformation
- Developed and updated policies and procedures, maintaining compliance with guidelines relating best practices and multiple service delivery models.
- Monitored and revised processes to increase efficiencies across departments while ensuring quality checks for compliance and effectiveness.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
Care Manager, Nursing
CBI Home Health
06.2018 - 06.2023
- Provided escalated support in a team on call model when necessary by assessing risk levels promptly addressing safety concerns collaboratively to an interdisciplinary team.
- Facilitated family meetings to address concerns, establish goals of care, and provide supports and positive partnership in the community.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
Care Manager, Personal Support Services
We Care/CBI Home Health
07.2017 - 06.2018
- Direct oversight of the Personal Support Services Program in both Durham and Peterborough area within the Central East region.
- Management and oversight of daily operations across multiple departments to ensure the needs of patients and families are met. Liaise with People and Culture Business Partner to identify staffing and recruitment needs on a ongoing base.
- Facilitated communications and supports for the Client Care Coordination and Client Care Supervisors optimization of staff utilization, satisfaction, and optimal client care were met.
- Addressing the needs and concerns of patients, families, and stake holders utilizing the principles of a customer-focused service to consistently support and portray the Company’s mission, vision and values, and Statement of Client Rights.
- Actively participated in the development of the Personal Support Services budget, monitor target performance to ensure meeting expectations through our key accountabilities and satisfying key performance indicators.
- Coaching and development of Client Care Coordinators, Client Care Supervisors and supporting the departments based on client care and operational needs.
Interim Care Manager, Nursing
CBI Home Health
05.2015 - 06.2016
- Active management and oversight of all aspects of the Nursing Department within the Peterborough Branch of We Care/CBI.
- Interdepartmental support provided for coordination of referrals, schedules for field and office staff, time keeping and payroll, billings and reporting internally and to the CE LHIN.
- Adherence to Service Excellence within the local branch by implementing and following Best Practice Guidelines, ensuring a patient and family centered approach with service delivery, maximizing scope of nursing field staff to ensure efficiencies where possible.
- Development of professional relationships with support contacts, stake holders and internal customers to ensure a positive working experience and supportive environment.
- Effective recruitment, onboarding, training, and coaching/performance management skills..
- Effective management and delivery of Key Performance Indicators for the Nursing Program.
- Risk Management oversight for patients/families field staff, and stakeholders.
Visiting and Shift Nurse
ProHome/We Care
09.2012 - 05.2015
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
Education
Diploma - Practical Nurse
Fleming College
Peterborough, ON06-2012
Skills
- Experience in negotiation support and conflict resolution
- Confidential Information Management
- Evaluation and Data Analysis
- Team Leadership Expertise
- Proficiency with PC-based hardware/software and inter / intranets
- Strong Interpersonal Communication
- Excellent problem-solving and critical thinking
- Strong Organizational Skills
Languages
Timeline
Regional Care Manager, Nursing
CBI Home Health
06.2023 - 01.2025
Care Manager, Nursing
CBI Home Health
06.2018 - 06.2023
Care Manager, Personal Support Services
We Care/CBI Home Health
07.2017 - 06.2018
Interim Care Manager, Nursing
CBI Home Health
05.2015 - 06.2016
Visiting and Shift Nurse
ProHome/We Care
09.2012 - 05.2015
Diploma - Practical Nurse
Fleming College
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