SARAH WALKER
Kingston,Canada
Summary
Dedicated and passionate professional with a proven track record in building therapeutic relationships and developing client-centered care plans. Skilled in effective communication, critical thinking, and organization. Excels in connecting youth with essential community resources and supporting their personal growth. Experience in case management and administrative practices. Committed to fostering positive outcomes in challenging environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program and Administrative Assistant/Intake Worker
Home Base Housing - One Roof Youth Wellness Hub
01.2023 - 04.2025
- Engage with youth entering the hub to build therapeutic relationships and connect them to appropriate services
- Promote One Roof services through phone calls, in-person engagement, and home visits
- Conduct client intake assessments to identify critical needs and provide referrals to community resources
- Develop client-centered care plans, focusing on short- and long-term goals, and make internal and external referrals
- Support youth in booking appointments, following intake procedures, and providing reminders
- Represent the hub in rural communities and collaborate with school boards on PreVenture programming
- Provide light-touch case management support, including helping youth attend appointments and achieve their goals
- Maintain accurate client information in databases, generating reports as needed
- Assist with inbound and outbound calls to facilitate program referrals and provide backup support for drop-in staff
- Participate in agency awareness initiatives and collaborate with the team to support broader goals
Direct Support Professional
Community Living Kingston and District
08.2020 - 01.2023
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medicatons according to individual client plans and needs.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Maintained communications with clients family to update life goals and schedule visits.
Server, Cashier, Customer Service
Score Pizza
04.2019 - 08.2020
- Provided exceptional customer service while maintaining a clean and organized working environment as per workplace standards.
- Processed transactions efficiently using point-of sale (POS) systems and managed customer inquiries.
- Trained new employees in Point-of sale operations, stock procedures, and customer service standards.
- Stayed up to date with promotions and discounts to assist customers in informed sales.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Educational Assistant (Placement Student)
St. Francis of Assisi Elementary School
09.2019 - 01.2020
- Ran small groups with students to identify and address learning barriers
- Developed learning aids for students, including charts and cheat sheets
- Supervised students during lunch and free periods
- Assisted in behavior management using de-escalation techniques
- Built rapport with students using a strength-based, positive approach
Manager, Cashier, Customer Service
McDonald's
06.2012 - 10.2018
- Managed customer satisfaction through promotions and policy updates
- Addressed customer concerns promptly and professionally
- Collaborated with staff to improve operational efficiency and profitability
- Managed inventory and balanced register tills
Education
Child And Youth Care Practioner - Social Services
St. Lawrence College
None04-2022
Skills
- Meeting planning
- Reception oversight
- Administrative operations
- Phone call answering
- Use of Microsoft platforms
- Data management and administration
- Knowledge of community resources
- Empathetic and outgoing
- Typing proficiency
- Scheduling and calendar management
- Negotiation and problem solving skills
- Team-player attitude
Languages
English
Certification
- Accessibility for Ontarian with Disabilities Act (AODA) Customer Service Standards
- Workplace violence and harassment employee training
- WHIMIS
- Occupational Health and Safety Training for workers
- Crisis Prevention Training (CPI)
- SMART SERVE Certification
- Cardiopulmonary Resuscitation (CPR)
Timeline
Program and Administrative Assistant/Intake Worker
Home Base Housing - One Roof Youth Wellness Hub
01.2023 - 04.2025
Direct Support Professional
Community Living Kingston and District
08.2020 - 01.2023
Educational Assistant (Placement Student)
St. Francis of Assisi Elementary School
09.2019 - 01.2020
Server, Cashier, Customer Service
Score Pizza
04.2019 - 08.2020
Manager, Cashier, Customer Service
McDonald's
06.2012 - 10.2018
Child And Youth Care Practioner - Social Services
St. Lawrence College
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