Sarah Villaverde
Fresno
Summary
Professional in customer service leadership with strong record of delivering impactful results. Skilled in team collaboration, conflict resolution, and driving customer satisfaction. Known for adaptability and reliability, ensuring seamless operations even in dynamic environments. Valued for strong communication, problem-solving abilities, and solution-focused mindset.
Overview
5
5
years of professional experience
Work History
Medical Office Assistant
Mobile Med
05.2022 - 10.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient check-in and check-out.
- Directed patients to exam rooms, fielded questions, and prepared for COVID-19 examination.
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Collaborated with healthcare professionals to track positive cases and provide timely notifications of COVID-19 test results.
- Maintained accurate records of each test administered, facilitating efficient contact tracing efforts in case of positive results.
Host
Espanas Bar & Grill
06.2021 - 12.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
PSE Clerk
United States Postal Service, USPS
12.2020 - 07.2021
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
Front Desk Receptionist
Surgical Affiliates
07.2019 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
Supervisor/Manager on Duty
Kfc A&w
07.2017 - 07.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
High School Diploma -
Crossroads Alternative Education Center
Los Banos, CA06-2019
Skills
- Multitasking and organization
- Problem-solving
- Data entry
- Positive attitude
- Training and mentoring
- Customer service
- Attention to detail
- Decision-making
- Inventory control
- Schedule development
- Safety protocols
- Team building
Timeline
Medical Office Assistant
Mobile Med
05.2022 - 10.2022
Host
Espanas Bar & Grill
06.2021 - 12.2021
PSE Clerk
United States Postal Service, USPS
12.2020 - 07.2021
Front Desk Receptionist
Surgical Affiliates
07.2019 - 12.2020
Supervisor/Manager on Duty
Kfc A&w
07.2017 - 07.2019
High School Diploma -
Crossroads Alternative Education Center
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