SARAH VILELA
Calgary,AB
Summary
Highly organized and committed Brazilian professional with demonstrated customer service experience and administrative environment, eager to take on new challenges; currently seeking an administrative position in Canada to start a career and positively contribute to the workplace and society. Strong teamwork ethic oriented, adept in new situations, quickly learning new skills, and skilled at working effectively without supervision, even in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Attorney General
Self-employed
Sao Paulo, SP
02.2022 - 04.2023
- Led administrative tasks, including office work, clerical duties, and business documentation within tight deadlines.
- Delivered exceptional customer service to bolster solid relationships and build positive experiences.
- Skilled in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and DocuSign.
- Coordinated discovery processes, including reviewing requests and complying in full with applicable requirements.
- Supported clients by accurately interpreting laws, rulings, and regulations.
Regulatory Affairs Specialist
TIM S.A.
Rio De Janeiro , RJ
04.2017 - 01.2022
- Assisted internal departments in complying with customer needs and rights regulations.
- Organized files and records and handled other administrative tasks (clerical duties), allowing managers to take on more pressing responsibilities.
- Skilled in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and DocuSign.
- Used administrative and operational expertise to develop successful project goals in collaboration with compliance and legal team members.
Education
Some College (No Degree) - Business Administration
Southern Alberta Institute of Technology
Calgary, AB04-2025
Skills
- Customer service oriented Teamwork
- Attention to detail Highly organized
- Administrative tasks Time management
- Empathy Resiliency Problem-solving
- Microsoft Office (Outlook, MS Teams, Word, Excel, PowerPoint)
Languages
English
Professional
Spanish
Limited
Timeline
Attorney General
Self-employed
02.2022 - 04.2023
Regulatory Affairs Specialist
TIM S.A.
04.2017 - 01.2022
Some College (No Degree) - Business Administration
Southern Alberta Institute of Technology
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