SARAH VAN DUSEN
Oshawa,Ontario
Summary
An energetic, self-motivated individual seeking a position that uses my excellent customer service skills, attention to detail, proven communication skills and strong background in hospitality and customer service while contributing as a team-player. Outstanding skills in guest services, accustomed to working in fast paced environment, with ability to think quickly and handle challenges in a positive manner.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Online Fitness Coach
Self Employed
02.2016 - Current
- Cultivated positive relationships with thousands of individuals worldwide.
- Explained and demonstrated safe execution of exercises for clients of various fitness and physical abilities.
- Designed innovative fitness plans to keep clients engaged.
- Helped clients reach fitness objectives by providing appropriate workout regimens, as well providing words of encouragement and motivation.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete client programs within deadlines.
Customer Service
Anpanda Limited
11.2018 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered constant flow of customer calls.
- Worked effectively in fast-paced environments.
- Kept reception area clean and neat to give visitors positive first impression.
Waitress
Miller Tavern
05.2015 - 02.2016
- Greeted new customers, discussed specials, took food and drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
The Fox On Bay
08.2014 - 05.2015
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress
Hooters
12.2013 - 08.2014
- Displayed enthusiasm and promoted excellent service to customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences and foster repeat business.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Waitress
Philthy McNasty's
12.2011 - 12.2013
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service
Almost Perfect Inc
01.2006 - 08.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
OSSD -
Clarke High School
Skills
- Self-motivation
- Focus
- Multitasking
- Cool Under Pressure
- Menu and order memorization
- Physical stamina
- Knowledge of point-of-sale-systems and restaurant equipment
Certification
Smart Serve
Timeline
Customer Service
Anpanda Limited
11.2018 - 05.2023
Online Fitness Coach
Self Employed
02.2016 - Current
Waitress
Miller Tavern
05.2015 - 02.2016
Waitress
The Fox On Bay
08.2014 - 05.2015
Waitress
Hooters
12.2013 - 08.2014
Waitress
Philthy McNasty's
12.2011 - 12.2013
Customer Service
Almost Perfect Inc
01.2006 - 08.2011
OSSD -
Clarke High School
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