Sarah Tucker
Summary
Dynamic customer service professional with a proven track record at Ingersoll Lanes, excelling in complaint resolution and relationship building. Skilled in active listening and critical thinking, I foster customer loyalty and satisfaction through effective communication and problem-solving, consistently enhancing service quality and driving repeat business. Experience with coaching children previously combined with my English Literature for Teaching Degree makes me a qualified candidate for the Summer Literacy Facilitator.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/Bartender
Upper Thames Brewing Company
09.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative Manager
Ingersoll Lanes
11.2014 - 08.2023
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Championed company values by modeling exceptional customer service skills both internally and externally.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Developed detailed plans based on broad guidance and direction.
Student Office Assistant
Anderson Appliance and Mattress
06.2020 - 09.2020
- Contributed to a welcoming office environment by greeting visitors, answering phone calls, and providing accurate information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Education
Minor - English For Teaching
University of Western Ontario
London06-2025
Honours Specialization - Criminology
University of Western Ontario
London04-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Microsoft outlook
- Scheduling
- Computer proficiency
- Complaint resolution
- Customer relations
Timeline
Customer Service Representative/Bartender
Upper Thames Brewing Company
09.2023 - Current
Student Office Assistant
Anderson Appliance and Mattress
06.2020 - 09.2020
Customer Service Representative Manager
Ingersoll Lanes
11.2014 - 08.2023
Minor - English For Teaching
University of Western Ontario
Honours Specialization - Criminology
University of Western Ontario
Similar Profiles
Stephanie HansenStephanie Hansen
Office Assistant at Upper Thames Elementary SchoolOffice Assistant at Upper Thames Elementary School
Lisa NguyenLisa Nguyen
Project Manager at The Upper Deck CompanyProject Manager at The Upper Deck Company
RIchard BonoraRIchard Bonora
Vice President of Business Development at The Upper Deck CompanyVice President of Business Development at The Upper Deck Company