Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 5-year background maintaining customer satisfaction and contributing to company success.
Overview
12
12
years of professional experience
Work History
Voice Over Teacher
Vancouver Acting School
09.2020 - Current
Maintains a 5-star rating on Google through effective communication, curating interesting and impactful content, and strong leadership qualities that ensure a top quality student experience.
Curated, refined, and executes 3+ active courses with a 100% sell out rate in Level 1, and 95% retention rate for Levels 2 & 3.
Strong ability in connecting with students and co-workers, understanding their needs, and providing the necessary support in a timely manner.
Founder
Vancouver VO Workshop
07.2021 - Current
Oversees all management functions including course curation and design, marketing, feedback loops from both students and teachers, course traffic and all operational duties.
Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Identify business development challenges and customer concerns for proactive resolution.
Conducted target market research to scope out industry competition and identify advantageous trends.
100% sell out rate with waitlists, 100+ students taught and 5-Star rating on Facebook for Satisfaction.
130% revenue attainment due to demand, invested back into business to grow initiatives for 2024.
Actress
Represented By Play Mgmt
09.2011 - Current
Highly tenacious professional who thrives in the face of adversity.
Able to quickly adapt and perform to casting and director's satisfaction.
Researches market trends to understand what performance is needed and when.
Reoccurring lead voice over actor for Fortune 500 company commercials including Best Buy, Starbucks, McDonalds, VISA & more.
Administrative Assistant
CKM Sports
09.2016 - 04.2018
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Organized logistics and materials for each meeting and took detailed notes for later use in supporting co-workers and clients.
Organized events for the company, aimed at cultivating a strong sense of community and promoting teamwork among employees.
Education
Bachelor of Arts - Communications
University of Calgary
Calgary, AB
Canadian Securities Course
Canadian Securities Institute
Online
Skills
Confident, articulate, and professional speaking abilities
Empathetic towards others
Client Engagement
Business Administration
Entrepreneurial and Innovative
Relationship Building
Timeline
Founder
Vancouver VO Workshop
07.2021 - Current
Voice Over Teacher
Vancouver Acting School
09.2020 - Current
Administrative Assistant
CKM Sports
09.2016 - 04.2018
Actress
Represented By Play Mgmt
09.2011 - Current
Bachelor of Arts - Communications
University of Calgary
Canadian Securities Course
Canadian Securities Institute
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