Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Sarah Trotechaud

Windsor,ON

Summary

Seasoned Assistant Service Manager bringing 17 years of Automotive/Customer experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Highly focus and goal-motivated with a knack for details. Display exceptional people and organizational skills with a desire to learn and excel at any task.

Overview

24
24
years of professional experience

Work History

Assistant Service Manager

Windsor Honda
06.2017 - 04.2024
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.
  • Coordinated schedules and assigned work orders to maximize productivity within the service department.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Followed up with customers during and after installations to verify satisfaction.
  • Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
  • Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
  • Developed written plans and obtained customer consent to proceed.
  • Analyzed trends in customer feedback data to identify areas for improvement in service offerings or internal processes.
  • Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
  • Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Resolved customer complaints in professional and timely manner.
  • Monitored service staff performance and provided feedback for improvement.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Service Advisor

Eastway Toyota
05.2006 - 06.2017
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Documented problems and corrective actions to maintain records.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Key Holder

Kazwear
03.2004 - 06.2006
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Shuttle Driver

John Sheldon Central Chrysler
01.2000 - 04.2006
  • Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
  • Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
  • Maintained clean and neat shuttle for passenger comfort.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Operated with safety and skill to avoid accidents and delays.
  • Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
  • Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
  • Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
  • Displayed excellent problem-solving abilities when faced with unexpected route detours or closures due to construction or accidents.

Appointment Coordinator

John Sheldon Central Chrysler
01.2000 - 04.2006
  • Directed telephone calls to appropriate parties.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
  • Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
  • Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
  • Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
  • Scheduled appointments for customers in person or over telephone.
  • Maintained detailed records of client interactions, ensuring seamless hand-off to service staff upon arrival at the dealership.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - Medical Transcription, Editing And Documentation

Medical Transcription of Canada
Online
2009

Diploma - Computer Science

St. Clair College of Applied Arts And Technology
Windsor, ON
06.2003

Skills

  • Customer service focus
  • Staff Training and Development
  • Schedule Coordination
  • MS Office
  • Employee Relations
  • Problem-Solving
  • Time Management
  • Reliable and Responsible
  • Multitasking and Organization
  • Goal-Oriented
  • Team Leadership
  • Trustworthy, Positive, and Honest

Languages

English
Native or Bilingual

Hobbies

I am a creative person at heart who enjoys painting, writing, and creating things from nothing. I enjoy tinkering away at paper crafts, crochet, and an assortment of other relaxing activities that engage my mind. There is no task that I can not accomplish once I put my mind to it; whether it is building a shelf or a 3D picture.

Timeline

Assistant Service Manager

Windsor Honda
06.2017 - 04.2024

Service Advisor

Eastway Toyota
05.2006 - 06.2017

Key Holder

Kazwear
03.2004 - 06.2006

Shuttle Driver

John Sheldon Central Chrysler
01.2000 - 04.2006

Appointment Coordinator

John Sheldon Central Chrysler
01.2000 - 04.2006

No Degree - Medical Transcription, Editing And Documentation

Medical Transcription of Canada

Diploma - Computer Science

St. Clair College of Applied Arts And Technology

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Sarah Trotechaud