Sarah Towns
Coarsegold
Summary
Motivated professional with a solid foundation in customer service and team collaboration. Skilled in addressing customer needs and maintaining store operations. Committed to enhancing overall customer satisfaction and contributing to a positive shopping environment.
Overview
7
7
years of professional experience
Work History
Cashier
Upper Lake Grocery LLC
Upper Lake
11.2025 - 01.2026
- Enhanced customer satisfaction by personalizing service and attentively addressing individual customer needs.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing merchandise displays.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Verified customer identifications during alcohol and tobacco sales to ensure compliance with legal regulations.
- Offered customers carry-out service at completion of transaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customer inquiries regarding store policies and procedures.
- Restocked shelves with merchandise to maintain inventory levels.
Cashier
Raley's Supermarket
Ukiah
07.2024 - 03.2025
- Assisted customers with product inquiries and provided exceptional service consistently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Restocked shelves to ensure product availability and enhance customer shopping experience.
- Answered customer questions and provided store information to facilitate informed purchasing decisions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collaborated with front-end staff to assist customers and streamline service delivery.
- Followed company security procedures for handling large sums of money.
Food Runner
Robinson Rancheria Resort and Casino
Nice
07.2023 - 03.2024
- Trained new staff on food running procedures and service standards.
- Collaborated with team to improve guest satisfaction and streamline service.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Relayed orders and managed customer bills using point of sale (POS) systems.
- Filled and served various beverages for customers.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Gathered customer feedback on meals to address concerns and improve service.
- Managed buffet inventory and communicated supply needs to kitchen management.
Cashier Clerk
Grocery Outlet Bargain Market
Lakeport
04.2023 - 07.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise.
- Assisted customers in locating products, addressing inquiries, and providing product recommendations.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Acquired knowledge of various departmental roles to support operational needs. to provide coverage and keep store operational.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained store appearance by organizing and restocking displays and merchandise racks.
Cashier
Speedway
Lakeport
02.2022 - 04.2022
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
- Used suggestive selling techniques to promote add-on sales.
Fast Food Worker
Foster Freeze
Clovis
05.2021 - 06.2021
- Prepared and served food items according to company standards.
- Operated kitchen equipment safely and efficiently during food preparation.
- Monitored inventory levels and communicated needs to management timely.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Operated cash register to process customer payments accurately and efficiently.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Housekeeper
Best Western Hotel
Oakhurst
03.2021 - 05.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Ensured that all health standards were met during cleaning operations.
- Laundered sheets and removed stains, ensuring linens remained in pristine condition for guest use.
- Maintained organized service carts, enabling timely and efficient cleaning operations.
- Communicated with maintenance team on damages to repair.
- Disinfected telephones, light switches and other frequently touched objects.
- Fostered positive interactions with clients and guests, enhancing overall satisfaction and experience.
Cashier
Vons
Oakhurst
08.2018 - 11.2020
- Processed cash transactions at the register, credit, and gift card transactions accurately and securely.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new cashiers on operational procedures and customer service standards.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Collaborated with team members to restock shelves during peak hours.
Education
High School Diploma -
Yosemite High School
Oakhurst06-2018
Skills
- Cash management
- Sales transactions
- Customer engagement
- Suggestive selling
- Merchandise restocking
- Time management
- Conflict resolution
- Empathy and patience
- Hospitality and accommodation
Timeline
Cashier
Upper Lake Grocery LLC
11.2025 - 01.2026
Cashier
Raley's Supermarket
07.2024 - 03.2025
Food Runner
Robinson Rancheria Resort and Casino
07.2023 - 03.2024
Cashier Clerk
Grocery Outlet Bargain Market
04.2023 - 07.2023
Cashier
Speedway
02.2022 - 04.2022
Fast Food Worker
Foster Freeze
05.2021 - 06.2021
Housekeeper
Best Western Hotel
03.2021 - 05.2021
Cashier
Vons
08.2018 - 11.2020
High School Diploma -
Yosemite High School