Sarah Thornton
Mississauga,ON
Summary
Focused receptionist- CSR with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
11
11
years of professional experience
Work History
Receptionist
Ostrander Animal Services
Brampton, Ontario
12.2013 - Current
- Assisted with special projects assigned by management when required.
- Monitored office supplies inventory
- Managed inventory of medications, prescription diets, surgical supplies, etc.
- Provided good customer service.
- Assisted in setting up surgeries.
- Assisted in handling patients
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Processed payments and updated accounts to reflect balance changes.
- Developed and maintained a filing system for essential documents, improving office organization.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Some College (No Degree) - Personal Support Worker
St.Francis Xavier Secondary School
Mississauga, ONSkills
- Scheduling
- Bookkeeping
- Multitasking and prioritization
- Organization skills
- Business administration
- Customer/Client relations
- Time management
- Phone etiquette
- Typing speed
- Mail handling
- Verbal and written communication
- Reception desk management
- Scheduling appointments
Timeline
Receptionist
Ostrander Animal Services
12.2013 - Current
Some College (No Degree) - Personal Support Worker
St.Francis Xavier Secondary School