Sarah Thoburn
Nanaimo,Canada
Summary
As a Licensing Officer, I've successfully enforced regulations and ensured compliance. My management style is all about collaboration, empowerment, and trust. I've navigated regulatory challenges and contributed to organizational success through strategic enforcement and team development.
Overview
7
7
years of professional experience
Work History
Residential Licensing Officer (Inspector)
Island Health & Vancouver Coastal Health
06.2020 - Current
- Compressive knowledge of the Community Care and Assisted Living Act
- Conducted thorough investigations into abuse and neglect, ensuring regulatory compliance in over 48 care facilities
- Addressed public complaints promptly, maintaining transparency and effective communication
- Utilized strong interviewing skills to gather evidence from various stakeholders fairly and unbiasedly
- Developed comprehensive investigation reports with findings, evidence, and corrective action recommendations
- Collaborated with legal authorities to assess violations and enforce regulatory measures
- Stayed updated on local, state, and federal care facility regulations, enhancing investigative processes
- Conducted staff training to promote a culture of safety and compliance with licensing standards
- Played a pivotal role in protecting vulnerable individuals by promptly addressing abuse incidents
- Demonstrated strong analytical skills for assessing complex situations and making informed decisions
- Collaborated with a multidisciplinary team to recommend corrective actions and uphold high-quality care standards
- Fostered positive relationships with care facility stakeholders, emphasizing compliance and abuse prevention
- Implemented best investigative practices for more efficient licensing and compliance processes.
Licensed Manager
Milieu - Vancouver
10.2019 - 06.2020
- Complied with the Community Care and Assisted Living Act
- Managed a 5-bed residential facility for highly complex youth, providing trauma-informed support and guidance to a team of 20 staff, including a senior worker
- Cultivated strong connections and support systems for First Nation youth and their families, emphasizing a trauma-forward approach
- Oversaw medication administration to youth
- Generated critical incident reports and implemented individualized care strategies for residents
- Accredited to lead CORE & MANDT training sessions for new staff, emphasizing trauma-informed care best practices for complex youth
- Coordinated with the Ministry of Children and Family Development (MCFD) for new intakes
- Managed the home's financial resources, including budgeting for food, maintenance, allowances, petty cash, outings, and day-to-day operations
- Successfully handled staff scheduling and payroll using Avanti software, considering the unique needs of complex youth
- Ensured compliance with emergency drills, British Columbia's health and safety regulations, JOSH feedback, staff injury reports, medication inspections
- Developed comprehensive support plans aligned with the 8 domains of life, incorporating person-centered goals into monthly youth schedules to promote growth and fulfillment.
Regional Manager
Centrepoint
02.2018 - 04.2019
- Managed 20 staff members which included; two direct report managers across four hostels and four mother and baby units
- Developed my skills as a manager by adapting a collaborative approach that empowers a team to be their best
- Contributed to tender & budget meetings for both regions of London
- Completed invoices, raising purchase orders and overseeing budgets for all facilities
- Attended disciplinary hearings, suspension meetings and eviction notices
- Created annual business plans, which included strategic planning and budgeting forecasts
- Worked with government agencies to implement counter-terrorism training for staff
- Once counter-terrorism was accredited, I delivered the training to all staff
- This was then implemented as a compulsory training module for all Centrepoint's in the UK
- Built a very strong working relationship with South London council and secured Centrepoint a further £100K in funding, including an additional 8-bed unit
- Reconfigured three hostels in South London by establishing budgets and adjusting the services provided to make the homes more resident-oriented
- Continuously improving quality of service delivery and customer satisfaction
- I created a feedback survey, which was complete annually by residents
- This assisted with our annual statistics and helped tailor the support provided to our residents
- In 2018 87% of service users felt safe and content in their current accommodation.
Service Manager
Centrepoint
09.2016 - 02.2018
- Managed a team of nine staff, conducting 1:1 meetings, team meetings, probation reviews, and audits
- Achieved a significant reduction in hostel resident arrears, improving financial performance
- Collaborated with multiple agencies, including counter-terrorism police, to enhance tenant quality of life
- Assisted Newham commissioning team in creating effective client progression pathways
- Played a pivotal role in planning and opening a new service, including hiring staff and budget negotiations
- Developed the Passport to Independence booklet to guide residents toward independent housing
- Oversaw a 48-bed hostel and three medium support houses, managing 68 residents, aged 16-25
- Maintained a focus on ongoing safeguarding issues and liaised with support workers and Social Services.
Education
License Certificate - Certified Life Coach
Coach Training Alliance
Vancouver, BC01.2023
National Diploma - Public Services - Social Science
Hartlepool College of Further Education
Hartlepool, UK01.2011
12 GCSE's AC -
Manor college of Technology - UK
01.2009
Skills
- Level 5 Driver's License
- Permeant resident of Canada
- Police clearance
- Admin Law training
- MANDT training
- Forward-facing trauma therapy training
- Project Coordination
- Decision Making
Languages
English
Native or Bilingual
References
References are available upon request.
Timeline
Residential Licensing Officer (Inspector)
Island Health & Vancouver Coastal Health
06.2020 - Current
Licensed Manager
Milieu - Vancouver
10.2019 - 06.2020
Regional Manager
Centrepoint
02.2018 - 04.2019
Service Manager
Centrepoint
09.2016 - 02.2018
License Certificate - Certified Life Coach
Coach Training Alliance
National Diploma - Public Services - Social Science
Hartlepool College of Further Education
12 GCSE's AC -
Manor college of Technology - UK
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