Summary
Overview
Work History
Education
Skills
Languages
Florist
Timeline
Generic

Sarah Taylor

Kemble,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships in order to service the customer with excellence.

Able to work independently or as a team. For Lactanet was responsible for maintaining my own schedule and customer base. Working independently with dairy herd owners.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

Lactanet
07.2007 - 06.2022


  • Provided excellent customer service in the Dairy industry, provided proper collection of milk samples and accurate collection of all data pertaining to a well managed dairy herd.
  • Assisted customers with accurate data collection and organizing herd information to aide in obtaining Grade A status. As well as maintaining their Canadian Quality Milk standards.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and improving overall user experience.
  • Implemented effective biosecurity measures to minimize disease transmission between animals and humans.
  • Maintained strict Bio Security protocols. ie. proper washing of clothing and boots, as well as equipment in sanitizing solution.

Milker

Kie Farms
01.1999 - 07.2007
  • Improved milking efficiency by implementing a consistent and timely milking schedule.
  • Maintained clean and sanitary work environment for optimal milk production and health of the dairy animals.
  • Identified signs of illness or injury in dairy animals, ensuring prompt treatment to maintain overall herd health.
  • Trained new employees on proper milking techniques, resulting in increased productivity and reduced employee turnover.
  • Worked closely with veterinarians to develop and implement herd health plans, improving overall animal wellbeing.
  • Managed accurate record-keeping for individual animal production levels, enabling informed decision-making regarding breeding and culling.
  • Implemented effective biosecurity measures to minimize disease transmission between animals and humans.

Assistant Manager of Agricultural Credit

TD Bank
10.1988 - 03.1998
  • Streamlined bank operations for increased efficiency, implementing new processes and procedures.
  • Provided and maintained excellent customer service, in the banking and agricultural industries.
  • Assisted the manager in all daily operations of the TD bank.


  • Assisted customers in organizing and managing their agricultural financial lending and daily banking needs,

Education

Honors Diploma in Agriculture - Agricultural Studies

Centralia College of Agricultural Technology
Centralia, ON
05.1994

Skills

  • Account Updating
  • Consultative Sales
  • Complaint Resolution
  • Appointment Scheduling
  • Dairy Herd Trouble Shooting
  • Food Handler Certificate

Languages

English
Elementary

Florist

Wedding and Funeral Specialist. 9 years in business. Operating out of my home, where I grow most of what I sell on 1 acre.


Timeline

Customer Service Representative

Lactanet
07.2007 - 06.2022

Milker

Kie Farms
01.1999 - 07.2007

Assistant Manager of Agricultural Credit

TD Bank
10.1988 - 03.1998

Honors Diploma in Agriculture - Agricultural Studies

Centralia College of Agricultural Technology

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Sarah Taylor