Hi, I’m
Sarah Tam
Maple Ridge,BC
Overview
9
years of professional experience
Work History
Marv Jones Honda
Receptionist
08.2020 - 05.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected Type payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Walmart
General Merchandise Department Manager
08.2015 - 11.2019
Job overview
Education
Sir Charles Tupper Secondary SchoolVancouver, BC
Dogwood
07.1992
University Overview
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Greeting and Seating Clients
- Data inputting
- File Management
- Mail handling
- Multi-line telephone operation
- Document Management
- Clerical Support
- Professional Demeanor
- Typing Speed
- Office Management
- Multi-Line Telephone Systems
- Bookkeeping
- Mail distribution
- Spreadsheet tracking
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Courteous and Professional
- Relationship Building
- Billing and Invoicing
- Supply Ordering
Timeline
Receptionist
Marv Jones Honda
08.2020 - 05.2024
General Merchandise Department Manager
Walmart
08.2015 - 11.2019
Sir Charles Tupper Secondary School
Dogwood