Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Swartz

Toronto,ON

Summary

Experienced Operations Analyst with first-rate skills in organizing, problem solving and project management. Ready to apply experience and abilities to take on new professional challenges within a new organization.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Analyst

IDEXX Laboratories
Toronto, ON
06.2019 - Current
  • Worked with the global customer support teams to help implement process and system changes as well as help drive standardization and process improvements.
  • Continued support of teams implementing Service Cloud and helping to facilitate changes necessary for improved efficiencies.
  • Represented as a SME on projects such as CLEO to provide a global perspective and understanding impacts to the CTS teams.

Customer Support Consultant

IDEXX Laboratories
Markham, ON
06.2008 - 06.2019
  • Managed Customer calls for a variety of inquiries (test information, add-on's), technical troubleshooting for VetConnect and VetConnect Plus.
  • Responsible for department scheduling
  • Advanced through positions of 'go-to', Resource Consultant and Team lead
  • Took on responsibilities of managing CTS workstream for a number of projects including the implementation of LYNXX for Canada and the move of Reference lab supplies from in house to 3PL distribution.

Parasitology Lab Technician

IDEXX Laboratories
Markham, ON
02.2007 - 06.2008
  • Processed Parasitology lab samples for testing,
  • performed all testing within the parasitology department and reported out patient results

Registered Veterinary Technician

Yonge Street Animal Hospital
04.2006 - 02.2007
  • Managed patient care
  • surgical preparation
  • dental cleanings
  • X-rays tech
  • pharmaceutical tech

Education

Associate of Applied Science - Veterinary Technician

Seneca College of Applied Arts And Technology
King City, ON
04-2006

Bachelor of Science - Wildlife Biology

University of Guelph
Guelph, ON
04-2004

Skills

  • Operational Efficiency
  • Data Analysis
  • Workflow Optimization
  • Cross-Functional Teamwork
  • Project Management

Certification

  • Registered Veterinary Technician, Ontario Association of Veterinary Technicians
  • Certified Associate in Project Management - Project Management Institute

Timeline

Operations Analyst

IDEXX Laboratories
06.2019 - Current

Customer Support Consultant

IDEXX Laboratories
06.2008 - 06.2019

Parasitology Lab Technician

IDEXX Laboratories
02.2007 - 06.2008

Registered Veterinary Technician

Yonge Street Animal Hospital
04.2006 - 02.2007

Associate of Applied Science - Veterinary Technician

Seneca College of Applied Arts And Technology

Bachelor of Science - Wildlife Biology

University of Guelph

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Sarah Swartz