Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah Swan

Wakefield,Canada (+1)

Summary

Highly passionate professional who strives for customer experience in every aspect of the food and beverage industry. With over 25 years of service in my field, my attention to detail has been fine tuned. From working in small intimate fine dining restaurants to large boutique hotels and now working with corporate food & beverage planning within the museums, I feel I am well rounded and have a variety of skills and knowledge to offer anyone entering this industry. I too am learning so many new avenues and directions that this industry can take you. Teaching is one I am very interested in. Both my parents had full careers in teaching for over 40 years, and I look forward to an opportunity to experience the same thrill it gave them for so long.

Overview

16
16
years of professional experience

Work History

Restaurant Owner

The Village House
04.2012 - Current
  • Opened restaurant in 2012 - applied for all licensing, incoropration papers, intial business set up, renovations, budgeting etc
  • Maintained high level of service , food and overall experience for customers for 12 years, stayed number 1# on internet platforms (trip advisor, google)
  • Maintain website, social media platforms and advertising
  • Create special events to highlight and promote the restaurant (Rib Night, Oyster Night, Small Plates and more)
  • Participate in charity functions, culinary competitions (Gold Medal plates) featured in "Ottawa Cooks" Cook Book, catered events for Prime Minister
  • Host tasting menu & wine dinners with wine makers from around the world 2-3 times a year
  • Recruit, interview and hire all staff and train floor employees
  • Open and close location daily, to uphold successful operations strategies and maximize business success.
  • Incharge of all accounting, dail cash outs, monthly reports, bills & payments
  • Plan and budget accurately to provide business with resources needed to operate smoothly.
  • Applied and received funding from Several Grant programs
  • Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

Event Coordinator

Urban Element
08.2022 - Current
  • Customer service and relations with potential clients
  • all planning to execute corporate events at all Ingenium Museum Locations (Science & Tech Museum, Aviation & Space Museum & Agriculture & Farm Museum)
  • includes food & beverage planning, rentals, staffing, estimates and invoices
  • Facilitate smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Contracts & Negotiations
  • Onsite execution of event

Restaurant Manager

The Wakefield Mill
11.2009 - 03.2012
  • Ran multiple dining rooms within hotel simultaneously - 120 seat dining room, 60 seat restaurant & lounge bar, 75 seat banquet rooms
  • In charge of wine list and all cocktails and beer lists
  • Correctly calculated inventory and ordered appropriate supplies.
  • In charge of hiring and executing a team of 30 employees, mentoring and develope staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Booked and planned all onsite weddings including ceremony set ups and many different styles of service and food and beverage (cocktail recepion, buffet, sit down dinners)
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Restaurant Manager

Navarra
04.2008 - 11.2009
  • · Opened restaurant with owner, in charge of entire front of house set up and interior décor. (ordering glassware, linens, equipment, menu covers & design, pricing, dealing with contractors, gardening, painting, construction)
  • · All hiring, training and scheduling of front of house positions
  • · Responsible for wine and cocktail lists. Weekly wine training for employees on all new products.
  • ·Weekly shopping for wine, beer, liquor, kitchen supplies, toiletries, cleaning products.
  • Marketing strategies, printing restaurant menus, business cards, comment cards
  • Maintain website, update menus, current events, recent publicity & awards, add new customers into database.· Creating special events to highlight and promote the restaurant
  • Organize all events internally and externally for restaurant
  • Organized wine pairing & consulting on food dish for Gold Medal Plates 2009, organize staff, site inspection, equipment and Restaurant / Chef bio.
  • Daily cash outs, weekly and monthly sales reports, inventory

Education

Small Business Management

Algonquin College
Ottawa, ON

Skills

  • Customer service
  • Food & Wine service knowledge
  • Staff Training
  • Business Planning
  • Event planning
  • Marketing / social media
  • Vendor Relations
  • Budgeting and finance
  • Guest Management
  • Events logistics management
  • Schedule Management

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Event Coordinator

Urban Element
08.2022 - Current

Restaurant Owner

The Village House
04.2012 - Current

Restaurant Manager

The Wakefield Mill
11.2009 - 03.2012

Restaurant Manager

Navarra
04.2008 - 11.2009

Small Business Management

Algonquin College

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Sarah Swan