Sarah Sutherland
Amherst,Nova Scotia
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
10
10
years of professional experience
Work History
Interim Manager
Lillian Allbon Animal Shelter
09.2025 - Current
- Coordinated daily operations to ensure optimal care for shelter animals.
- Developed and implemented staff training programs on animal handling and sanitizing protocols.
- Collaborated with veterinary teams to maintain health standards for shelter animals.
- Streamlined adoption processes to enhance visitor experience and increase placements.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed approximately 40 - 50 incoming calls, emails per day from customers.'
- Interviewed and hired employees
- Streamlined and monitored vet appointments
Kennel Worker
Lillian Allbon Animal Shelter
03.2019 - Current
- Supervised daily care and feeding of shelter animals, ensuring health and well-being.
- Trained new staff on animal handling techniques and shelter protocols.
- Developed and maintained a clean, safe environment for both animals and staff.
- Engaged with potential adopters, providing insight into pet care and adoption procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Contributed to a positive workplace culture by embracing teamwork, demonstrating flexibility in daily tasks, and supporting colleagues in their responsibilities.
- Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
- Implemented effective record-keeping systems to track animals'' care progress and ensure efficient communication among team members.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Lawn Care Technician
Rick Oulton Ltd
05.2016 - 10.2019
- Operated and maintained lawn care equipment to ensure optimal performance and safety.
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Maintained accurate records of services performed, ensuring compliance with regulatory requirements and client requests.
- Maintained and serviced lawn care equipment to enhance longevity.
- Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
- Developed lasting customer relationships and grew network over time.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
- Supported business development by offering exceptional service that led to referrals from satisfied customers.
- Developed estimates and presented customers with bids for lawn care services to help with planning.
Education
High School Diploma -
Springhill High School
Springhill, NSCertificate - Coaching Skills For Effective Leadership
Canadian Management Center
OnlineCertificate - Developing Executive Leadership
Canadian Management Center
OnlineCertificate - Leadership And Team Development
Canadian Management Center
OnlineSkills
- Client support
- Effective team leadership
- Strategic decision-making
- Staff management
- Project management
- Operations management
- Time management
- Staff training and development
- Documentation and reporting
Timeline
Interim Manager
Lillian Allbon Animal Shelter
09.2025 - Current
Kennel Worker
Lillian Allbon Animal Shelter
03.2019 - Current
Lawn Care Technician
Rick Oulton Ltd
05.2016 - 10.2019
High School Diploma -
Springhill High School
Certificate - Coaching Skills For Effective Leadership
Canadian Management Center
Certificate - Developing Executive Leadership
Canadian Management Center
Certificate - Leadership And Team Development
Canadian Management Center