Sarah Sullivan
Peterborough,ON
Summary
Detail-oriented administrative assistant skilled in document management, invoice processing, and staff training. Successfully coordinated scheduling for client consultations, resulting in improved client satisfaction and streamlined operations.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Top Draft Sports Mangement
Peterborough, Ontario
01.2021 - Current
- Managed scheduling for athlete meetings and client consultations.
- Maintained organized filing systems for contracts and client documents.
- Supported financial processes by tracking invoices and processing payments.
- Responded to client inquiries with professionalism and accuracy.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Trained new administrative staff on company policies and software tools.
Commercial and Residential Cleaner
Self-Employed
Peterborough, Ontario
12.2018 - 01.2021
- Cleaned residential and commercial properties using effective cleaning techniques.
- Managed cleaning schedules and prioritized tasks for efficiency.
- Maintained inventory of cleaning supplies and equipment for operations.
- Ensured compliance with health and safety regulations during all tasks.
- Provided exceptional customer service to clients, addressing their needs promptly.
- Inspected areas post-cleaning to guarantee quality standards were met.
- Trained new staff on proper cleaning methods and safety protocols.
Sales Associate
Goodlife Fitness
Ottawa, Ontario
03.2015 - 12.2018
- Provided excellent customer service to enhance member experience.
- Conducted facility tours for potential new members and clients.
- Collaborated with team to execute promotional events and campaigns.
- Processed member registrations, payments, and account inquiries efficiently.
- Worked with fellow sales team members to achieve group targets.
- Attended weekly team meetings to review performance goals and objectives.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Upsold additional training packages based on customer interests and needs.
Esthetician
The Small Talk of the Town
Greater Sudbury, Ontario
01.2011 - 03.2015
- Managed daily operations of a high-end spa facility.
- Coordinated staff schedules and training programs for service excellence.
- Oversaw inventory management and supply procurement processes.
- Ensured compliance with health and safety regulations in spa services.
- Administered various facial treatments using high-quality products and equipment.
- Maintained cleanliness and organization of treatment rooms and tools.
- Trained junior estheticians on techniques and customer service best practices.
- Provided high-quality nail care services to diverse clientele.
Sales Associate
The Brick
Peterborough, Ontario
01.2009 - 01.2011
- Assisted customers in selecting furniture that meets their needs.
- Provided product knowledge and recommendations to enhance customer experience.
- Managed inventory levels and organized showroom displays effectively.
- Processed sales transactions accurately and efficiently at the register.
- Handled customer inquiries and resolved issues with professionalism and care.
- Trained new associates on product features, sales techniques, and store policies.
- Engaged with customers to build relationships and encourage repeat business.
- Discussed financing options, pricing and current promotional offers.
- Explained warranties and maintenance requirements for products purchased by customers.
- Attended training sessions to build and enhance product knowledge and sales tactics.
Call Center Representative
MCCI
Peterborough, Ontario
07.2004 - 07.2009
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed high call volumes while maintaining professionalism and courtesy at all times.
- Provided feedback to management on recurring issues to enhance service quality.
- Utilized multiple software applications to track calls and monitor customer satisfaction.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
Graduate Certificate - Cosmotology
Cambrian College of Applied Arts And Technology
Greater Sudbury10-2012
High School Diploma -
St. Peter Secondary School
Peterborough, ON06-2002
Skills
- Calendar and time management
- Document organization
- Invoice processing
- Client communication
- Staff training
- Customer relationship management
- Attention to detail
- Problem solving
References
References available upon request.
Timeline
Administrative Assistant
Top Draft Sports Mangement
01.2021 - Current
Commercial and Residential Cleaner
Self-Employed
12.2018 - 01.2021
Sales Associate
Goodlife Fitness
03.2015 - 12.2018
Esthetician
The Small Talk of the Town
01.2011 - 03.2015
Sales Associate
The Brick
01.2009 - 01.2011
Call Center Representative
MCCI
07.2004 - 07.2009
Graduate Certificate - Cosmotology
Cambrian College of Applied Arts And Technology
High School Diploma -
St. Peter Secondary School