Sarah Suarez
Oakley
Summary
Experienced shift supervisor with a proven track record of leading high-performing teams and supporting efficient store operations in a fast-paced environment. Demonstrated success in elevating the customer experience through strong service standards, consistent coaching, and clear communication. Skilled in managing multiple priorities while meeting tight operational deadlines. Recognized as a self-directed leader with strong problem-solving abilities, an adaptable mindset, and a commitment to fostering a positive, collaborative workplace culture. In-depth knowledge of store operations, cash handling, and inventory processes.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks Corporation
01.2018 - Current
- Demonstrated strong reliability through consistent attendance and punctuality.
- Foster a positive and supportive learning environment by coaching partners on beverage quality, customer service standards, and operational best practices.
- Delegate tasks strategically and create shift plans in the Play builder system to ensure efficient workflow and smooth store operations.
- Serve as a key holder, responsible for opening and closing procedures, setting tills, and overseeing all aspects of cash management.
- Monitor and maintain inventory accuracy through regular system checks, including completing Penske and RDC orders to ensure proper stock levels.
- Conduct department counts, food counts, and food pulls to maintain compliance with food safety and operational requirements.
- Act as the manager on duty in the store manager’s absence, overseeing shift operations, supporting partners, and ensuring adherence to company policies.
- Resolve customer concerns promptly and professionally to maintain a positive guest experience and uphold brand standards.
- American Multinational Chain of Coffee Houses
Prestige Beauty Advisor
Ulta
01.2022 - 01.2024
- Drove sales of high-end cosmetics, skincare, and fragrance products by delivering personalized service, tailored product recommendations, and expert guidance.
- Actively engaged guests to understand their needs and recommend prestige products aligned with their preferences and goals.
- Maintained up-to-date knowledge of industry trends, new product launches, and evolving techniques across prestige cosmetics, skincare, and fragrance categories.
- Performed professional makeup applications, skincare assessments, and product demonstrations to enhance the guest experience and support informed purchasing decisions.
- Educated guests on the benefits of Ulta Beauty’s loyalty program to strengthen customer relationships and increase repeat engagement.
- Served as a key holder for prestige products, ensuring proper handling, security, and merchandising standards.
- Diverse Selection of Cosmetics And Other Beauty Products
Receptionist
Doctor Salazar Optometry
01.2018 - 01.2019
- Maintained a clean, organized, and welcoming environment throughout the doctor’s office to support smooth daily operations.
- Retrieved and managed patient files, ensuring accuracy, confidentiality, and proper documentation.
- Checked in patients, verified personal information, and entered patient data into the system with strong attention to detail.
- Scheduled patient appointments and communicated upcoming appointment dates through outbound calls and follow-ups.
- Processed patient billing and insurance information, including verifying coverage, collecting required details, and resolving discrepancies.
- Conducted insurance lookups and communicated benefits or requirements to patients clearly and professionally.
- Performed optical billing and coding functions with accuracy and compliance, supporting efficient claim submission and reimbursement processes.
Supervisor
Urban Plates
01.2016 - 01.2018
- Managed daily restaurant operations, ensuring smooth workflow and a positive guest experience through effective task delegation and team coordination.
- Oversaw financial processes, including entering invoices into Excel, ordering cash, and accurately counting and reconciling registers during closing procedures.
- Provided leadership and support to employees, fostering a productive and collaborative work environment.
- Maintained high operational standards and upheld company policies to ensure efficiency and consistency throughout shifts.
- Recognized on four separate occasions for outstanding performance, leadership, and dedication to operational excellence.
- American Casual Dining Restaurant Chain
Education
AA degree -
Diablo Valley College
High School Diploma -
Mount Diablo High School
Concord, CAReferences
Jessica Ramos (510) 734-0768
Ashley Collins (925) 978-7686
Timeline
Prestige Beauty Advisor
Ulta
01.2022 - 01.2024
Shift Supervisor
Starbucks Corporation
01.2018 - Current
Receptionist
Doctor Salazar Optometry
01.2018 - 01.2019
Supervisor
Urban Plates
01.2016 - 01.2018
AA degree -
Diablo Valley College
High School Diploma -
Mount Diablo High School