Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah Strang

Sarah Strang

Trois Ruisseaux,New Brunswick

Summary

Dynamic customer service professional with proven expertise at Carrefour Circle K, excelling in complaint handling and relationship building. Demonstrated ability to resolve issues efficiently, enhancing customer satisfaction and loyalty. Skilled in CRM software and active listening, consistently achieving high-quality service delivery and fostering team collaboration.

Personable and reliable with natural aptitude for customer satisfaction and problem resolution. Possesses understanding of effective communication strategies and proficiency in utilizing customer relationship management (CRM) software. Consistently aims to enhance client experiences and contribute to organizational success.

Overview

2026
2026
years of professional experience

Work History

Customer Service Executive

Carrefour Circle K / Greco
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained staff on operating procedures and company services.

LPN

Castle Florets Bleu
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
  • Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
  • Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cleaning Team Leader

Airbnb
05.2022 - Current
  • Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
  • Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
  • Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
  • Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
  • Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
  • Built strong relationships with vendors, negotiating favorable pricing terms for cleaning products and equipment purchases.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Education

Diploma - Executive Office Assistant Legal

Compu College
Moncton, NB
06.2007

Skills

  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling
  • Online chat and email
  • Relationship building
  • Product sales
  • Call center experience
  • Live chat support
  • Documentation and notes
  • CRM software
  • Customer service
  • Computer skills
  • Problem-solving abilities
  • Understanding customer needs
  • Microsoft office
  • MS office
  • Quality control
  • Administrative and office support
  • Active listening
  • Data entry
  • Customer relations
  • Language fluency
  • Data management
  • Inbound call management
  • Staff education and training
  • Database management
  • Customer data confidentiality
  • Sales transactions

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Cleaning Team Leader

Airbnb
05.2022 - Current

Customer Service Executive

Carrefour Circle K / Greco

LPN

Castle Florets Bleu

Diploma - Executive Office Assistant Legal

Compu College

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Sarah Strang