Sarah Strachan
North Bay,Ontario
Summary
Capable service personnel passionate about developing excellent customer relations in order to exceed consumer expectations while maintaining poise and a sense of humor in demanding environments. Strong history of exceptional service in restaurant and liquor establishments.
Overview
11
11
years of professional experience
Work History
Main Bartender
Partners Billiards And Bowling
09.2019 - 01.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Cook
Crabby Patty's Restaurant
07.2016 - 07.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Communicated closely with servers to fully understand special orders for customers.
Sever/ Bartender
Partners Billiards And Bowling
10.2015 - 05.2016
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Main Bartender
The Franklin
06.2012 - 05.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Bellvue Tavern
03.2009 - 05.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
Education
Social Service Worker
Northern College of Applied Arts And Technology
Kirkland Lake, ONSkills
- Payment Processing
- Beverage Preparation
- Health Codes Compliance
- Menu Memorization
- Basic Accounting
- Food Service
- Account auditing and reconciliation
- Strong interpersonal skills
- Adept in conflict resolution
Languages
English
Timeline
Main Bartender
Partners Billiards And Bowling
09.2019 - 01.2020
Cook
Crabby Patty's Restaurant
07.2016 - 07.2019
Sever/ Bartender
Partners Billiards And Bowling
10.2015 - 05.2016
Main Bartender
The Franklin
06.2012 - 05.2015
Bartender
Bellvue Tavern
03.2009 - 05.2015
Social Service Worker
Northern College of Applied Arts And Technology
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