Sarah Stoughton
Niagara Falls,ON
Summary
Flexible hard worker ready to learn and contribute to team success. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Network Efficiency Specialist
Cogeco
Niagara Falls, ON
01.2024 - Current
- Troubleshoot network issues impacting customers.
- Proactively resolve identified problems within the network.
- Collaborate with cross-functional teams to address and resolve network issues effectively.
- Dispatch network facing technicians to various locations.
- Leverage multiple software solutions to effectively diagnose and address core problems.
- Analyze and provide guidance on documentation from Customer facing technicians.
Customer Facing Technician
Cogeco
Niagara Falls, ON
06.2021 - 01.2024
- Updated records of customer information including account details and service requests.
- Diagnosed problems with television and internet signals using specialized testing equipment.
- Resolved customer complaints regarding technical services such as installation or repair work.
- Collaborated with other departments such as sales or engineering when necessary.
- Identified faulty cables or connections causing signal interference or disruption.
Repair and Overhaul Technician
Airbus
Fort Erie, ON
01.2015 - 06.2021
- Tested repaired components and systems for proper performance and operation.
- Adhered strictly to company policies regarding safety protocols while performing duties.
- Replaced faulty parts on an aircraft per the manufacturer's specifications.
- Followed safety procedures when handling hazardous materials such as fuels, oils and solvents.
- Ensured that all documents related to each repair job were filled out correctly and filed away for future reference if needed.
- Assisted more experienced mechanics in dismantling and reassembling complex assemblies on helicopters.
Education
Certificate of Technical Studies - Aircraft Mechanic
ICS Canada
Online07-2016
Some College (No Degree) - Physiotherapy Assistant
Mohawk College
HamiltonSkills
- Customer Relations
- Emergency Response
- Root Cause Analysis
- Quality Assurance
- Documentation Management
- Project Planning
- Continuous Improvement
- Problem-solving aptitude
- Analytical Thinking
- Data Analysis
Timeline
Network Efficiency Specialist
Cogeco
01.2024 - Current
Customer Facing Technician
Cogeco
06.2021 - 01.2024
Repair and Overhaul Technician
Airbus
01.2015 - 06.2021
Certificate of Technical Studies - Aircraft Mechanic
ICS Canada
Some College (No Degree) - Physiotherapy Assistant
Mohawk College
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